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Central London

Incident Management Manager

Natural Resources Wales
Sustainability/Environmental Consulting
Sustainability/Environmental Consulting
£61,762 - £67,422/Year
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Description

Location
Central London with flexible working arrangements and a suitable hybrid working pattern to be agreed upon appointment.

Hours
Full Time - 37 hours per week

Salary
£61,762 - £67,422 (Grade 09)

About the Role
This senior leadership role is responsible for leading Natural Resources Wales' (NRW's) incident, emergency management and business continuity functions at a national level. You will provide strategic leadership for policy, strategy, governance and guidance, ensuring effective organisational preparedness, response and recovery arrangements across NRW's areas of responsibility. The role involves leading engagement with Welsh and UK Governments, Civil Contingencies Act partners and other key stakeholders, helping shape national resilience arrangements while ensuring requirements are implemented within NRW.

Reporting to the Head of Flood and Incident Risk Management, you will line manage the Team Leader for a national team of specialist advisors and the senior Business Continuity advisor. You will provide organisational leadership, strategic influence and assurance across Wales in response to current and emerging risks and hazards.

As an organisation, NRW supports flexible working. You will be contracted to the NRW office at the specified location, with any regular face-to-face meetings or training planned in advance. Interviews will be conducted via Microsoft Teams during the week commencing 9th November 2026.

Key responsibilities include leading the setting and implementation of NRW’s policy, strategy, guidance and operational plans for incident and emergency management (including Business Continuity Management); providing expert advice and briefings to staff at all levels; leading change and development of national incident and emergency management systems and online services; managing evidence, research and data custodianship for incident management; building and maintaining relationships with key stakeholders at Wales, UK and international levels; leading and directing a team of advisors and operational staff; acting as Business Lead and providing technical input into the Incident Management Business Group; undertaking health and safety duties appropriate to the post; supporting NRW’s Equal Opportunities and Diversity Policy; committing to personal and staff development through effective use of personal development plans; participating in incident response activities; and performing any other reasonable duties commensurate with the role’s grade.

Requirements

Experience
Proven leadership experience in incident, emergency management or business continuity functions at a senior level. Experience engaging with government bodies, Civil Contingencies Act partners and other key stakeholders. Demonstrated ability to lead teams and manage complex operational and strategic responsibilities.

About you
Strong strategic thinker with excellent communication and stakeholder management skills. Ability to influence policy and operational activities at national and international levels. Committed to equality, diversity and inclusion. Flexible and adaptable with a proactive approach to personal and team development. Willingness to participate in incident response activities and work collaboratively across teams.

Qualifications
Welsh Language level: A1 – Beginner. Relevant qualifications or experience in incident management, emergency planning, business continuity or related fields are desirable.

Benefits
Plus Range of Excellent Benefits
Expiry date: 28/10/2026
Incident Management Manager
Company:
Natural Resources Wales
Salary:
£61,762 - £67,422/Year
Job Type:
Job
Location:
Central London