Location
Bristol office, United Kingdom (onsite 4-5 days a week, Monday to Friday)

Hours
37 hours per week

Salary
£27,903 per annum

About the Role
As a 1st Line Service Desk Analyst, you will support Forestry England staff with their IT questions and queries, maintaining high standards of customer service by responding promptly and seeing issues through to resolution. You will work closely with the IT Service Desk team and the wider IT Team to provide effective IT support. This role requires onsite presence in the Bristol office most days and participation in a planned weekend/public holiday on-call rota.

Forestry England is a passionate and expert team dedicated to growing the nation’s forests and creating sustainable environments. We offer a flexible and inclusive approach to working, including blended working arrangements subject to role requirements and business needs. You will be part of a dynamic, multi-functional team delivering quality IT support across the organisation, contributing to our mission of sustainable forestry management and environmental stewardship.

Benefits include membership in the Civil Service Defined Benefit Pension Scheme with Forestry England contributing an average of 28.97% towards your pension, 25 days holiday per year (increasing with service), access to employee discounts through the STaR scheme, free parking at Forestry England sites, free entry to National Arboretums, and strong support for lifelong learning and career development.

Experience
Experience in IT support or service desk roles is desirable but not explicitly stated. A strong commitment to customer service and problem resolution is essential.

About you
You are a collaborative and professional individual who enjoys working in a team environment. You have excellent communication skills and the ability to manage multiple IT queries efficiently. You are adaptable, willing to work onsite regularly, and able to participate in an on-call rota. A passion for contributing to a sustainable and environmentally focused organisation is important.

Forestry England values diversity and inclusion and supports candidates with disabilities through guaranteed interviews if minimum criteria are met. The role requires the ability to communicate effectively in accurate spoken English.

Qualifications
Specific qualifications are not detailed, but candidates will be assessed on relevant experience, behaviours such as Working Together, Delivering at Pace, and Communicating and Influencing, as well as technical skills during the interview process. Successful candidates will undergo criminal record and government baseline personnel security standard checks.