Location
Abbey Wood, London – Crossness (SE2 9AQ). Travel required to field-based sites in postcodes SE1, SE3-18, SE21-24, SE26, SE27.

Hours
36 hours per week, Monday to Friday. Some evening visits required. Flexible working hours can be accommodated.

Salary
Up to £31,500 per annum, depending on skills and experience.

About the Role
Are you passionate about protecting the environment and working directly with people to drive real change? Join Thames Water’s growing Environmental Performance Team as a Network Protection Investigating Agent. This role is ideal for someone who enjoys working independently while being part of a supportive team. You will play a key role in making our networks cleaner and safer, helping customers, communities, and the environment thrive.
- You will work closely with customers to reduce blockages, sewage flooding, and pollution, protecting the network and environment.
- You will be the sole worker responsible for your area.
- Daily engagement with customers to support and educate on grease management and correct waste disposal.
- Promote best kitchen practices to prevent misuse of drains and stop the formation of 'Fatbergs'.
This role offers a company vehicle for business use and a fuel card.

Experience
- Experience working with and managing diverse customer relationships.
- Ability to work independently, managing your own time effectively.
- Confident and persuasive communicator at all levels, both written and verbal.
- Team player who can collaborate and support remotely while managing workload.
- Basic knowledge of MS Office and ability to use an Android smartphone (training provided).
- Clean driving licence essential due to travel requirements.

About you
- Dedicated and self-motivated individual.
- Passionate about environmental protection and customer engagement.
- Flexible and adaptable to varied working hours and locations.

Qualifications
- Knowledge of the sewer network is desirable but not essential as full training will be provided.