Location
Hybrid - Can be based out of Beckton (STW) - IG11 0AD, Clearwater Court - RG1 8DB, or Maple Lodge (STW) - WD3 9SQ

Hours
36 hours per week, Monday to Friday

Salary
Up to £52,000 per annum, depending on skills and experience

About the Role
We are seeking a passionate and driven leader to manage our Outfall Investigation Team, a group of technicians contributing to the Surface Water Outfall Programme (SWOP). This programme addresses misconnections that impact water quality across specific project catchments throughout the Thames Water region. As the Outfall Investigation Team Manager, you will be responsible for the delivery and management of projects in line with SWOP, using national guidance and collaborating with the Environment Agency and other stakeholders. Your role will include understanding misconnections and responsibilities to rectify them, driving continuous improvement of key processes, and implementing future innovations. You will maintain and increase engagement with internal and external stakeholders, record Key Performance Indicators by collating relevant reporting data, and ensure projects are delivered on budget and within timelines while highlighting savings opportunities. You will also lead the career development of your team, promote a strong Health and Safety culture through regular audits and inspections, ensure excellent customer service by promptly investigating complaints, and act as a Duty Environmental Scientist.

Benefits
26 days holiday per year, increasing to 30 with length of service (plus bank holidays)
Car Allowance
Performance-related pay plan linked to company targets
Generous pension scheme through AON
Generous Paternity Leave: 4 weeks paid, plus an optional 2 weeks unpaid
Enhanced Maternity Leave: 26 weeks full pay and 13 weeks half pay
Access to health and wellbeing benefits including annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, and more

About Thames Water
We are the UK’s largest water and wastewater company, serving over 16 million customers. Our mission is to build a better future for our customers, communities, people, and the planet. Thames Water offers a unique, rewarding, and diverse workplace where you can make a meaningful difference every day. We provide flexible working arrangements, excellent benefits, and career opportunities to support your growth. Join us to help protect the world’s water for future generations and be part of a team committed to real purpose, real support, and real opportunities.

Experience
Proven project and programme management experience
Knowledge of drainage and sewerage systems with a focus on urban diffuse pollution
Competent in using IT systems including GIS and Microsoft O365 software
Leadership and people management experience
Stakeholder engagement skills
Full driving licence

About you
Strong organisational skills
Environmental acumen with a passion for water quality and environmental protection
Ability to lead and develop a team
Excellent communication and customer service skills

Qualifications
NEBOSH or IOSH qualifications would be advantageous but are not essential