Location
Mostly remote (occasional travel to London may be required)

Hours
Full Time

Salary
£33,000 – £41,000 per annum (depending on skills and experience)

About the Role
We’re looking for a Trade Effluent Billing Technologist to join our team and help ensure our business customers are billed accurately and fairly for trade effluent discharges. You will be responsible for making sure Trade Effluent charges are calculated and raised correctly for non-domestic customers. Your role will involve communicating with retailers, other water companies, and internal teams to resolve billing queries and ensure compliance. You will respond to retailer enquiries within set service levels, providing clear and accurate information. Additionally, you will support the Trade Effluent team in meeting regulatory obligations under the Water Industry Act 1991 and MOSL Market Codes. Building strong working relationships with retailers to improve performance measures such as BRMEX scores will be key, alongside delivering excellent customer service to maintain Thames Water’s reputation.

Benefits
24 days holiday per year, increasing to 28 with length of service (plus bank holidays). Performance-related pay plan up to 10% of salary. Generous Pension Scheme through AON. Access to a wide range of benefits to support your health, wellbeing, and finances including annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers, and life assurance.

About Thames Water
We are the UK’s largest water and wastewater company, serving over 16 million customers. Our mission is to build a better future for customers, communities, people, and the planet. Thames Water offers a unique, rewarding, and diverse workplace with meaningful career opportunities, flexible working arrangements, and excellent benefits. Join us to make a daily difference to millions of lives while helping protect water resources for future generations.

Experience
Experience in customer-facing roles with a strong focus on delivering quality service. Proven communication, relationship-building, and negotiation skills across diverse stakeholders. Confidence working with data and interpreting written information.

About you
IT literate and comfortable using Microsoft Office. A full UK driving licence and access to a vehicle are required. You should be motivated to provide excellent customer service and work collaboratively within a team to meet regulatory and business objectives.

Qualifications
No specific qualifications are stated as mandatory, but relevant experience and skills in customer service, data handling, and communication are essential.