Location
Croydon, London with base locations across Thames Valley, Home Counties & North/South London.

Hours
Full Time (hours not specified)

Salary
£31,775 per annum (competitive salary range £32,000 – £44,000 depending on experience)

About the Role
As a Trade Effluent Investigation Technologist, you will visit business customer sites to investigate trade effluent discharges and agree on action plans to ensure responsible wastewater management. You will build strong relationships with customers, helping them return to compliance and stepping in when issues arise by creating action plans or gathering evidence for enforcement. This hands-on role involves working closely with operations teams on pollution incidents, such as blockages or unusual substances entering treatment works, and occasionally raising trade effluent charges for non-compliance. You will prepare clear, accurate records and reports that stand up to scrutiny, supporting enforcement or prosecution when necessary. Your work will directly protect the environment and Thames Water’s network.

Benefits
Competitive salary, 24 days holiday per year increasing to 28 with length of service plus bank holidays, performance-related pay plan up to 10% of salary, generous pension scheme through AON, and a wide range of health, wellbeing, and financial benefits including annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers, and life assurance.

About Thames Water
Thames Water is the UK’s largest water and wastewater company, serving over 16 million customers. We are committed to building a better future for our customers, communities, people, and the planet. We offer meaningful career opportunities, flexible working arrangements, and a supportive, diverse, and inclusive workplace where you can make a real difference every day.

Experience
- Confident communicator with experience in a customer-facing role.
- Experience in regulatory environments such as auditing, enforcement, or police is desirable.
- Experience using Salesforce or similar CRM tools is advantageous.

About you
- Motivated to learn and develop in a unique role.
- Strong attention to detail with good IT skills, particularly MS Office.
- Able to think logically, follow regulations, and keep accurate records.
- Understanding of wastewater or environmental processes is desirable.
- Knowledge of basic chemistry or lab work is a plus.
- Full UK driving licence and access to a suitable vehicle is essential.

Qualifications
No specific qualifications are required, but a positive attitude, willingness to learn, and ability to work independently and responsibly are essential.