Location
Hammersmith, London, W6 9RS

Hours
Full Time - includes participation in an out-of-hours roster on a five-week rotation, including weekends

Salary
£28,830 per annum

About the Role
Thames Water is the UK’s largest water and wastewater company, supplying 2.6 billion litres of water daily to 15 million customers through 32,000 km of pipes. As a Water Quality Technician, you will play a vital role in ensuring the highest quality of drinking water by carrying out over 500,000 tests annually on samples collected from treatment works, reservoirs, and customer properties.
- You will collect water samples, often involving cold calling at residential and commercial properties, requiring strong customer service skills.
- You will be responsible for testing samples using equipment provided in your van, including bottles, thermometers, and other relevant tools.
- You will manage and maintain sampling records and equipment to UKAS and DWI standards.
- Planning your workload and delivering a monitoring program in collaboration with the Technical Scheduling team, CSWQ group, Process Team, and Regulatory and Performance team.
- Investigating potential supply issues and efficiently planning routes and collection programs.
- Arranging appointments with customers, handling sampling complaints, and participating in community events.
- Driving a large commercial van for a significant portion of your day, navigating busy city centres, enclosed estates, and remote rural locations.

Experience
- Previous experience is not explicitly required but having knowledge of the water industry or related processes is advantageous.
- Confident in cold calling residential and commercial properties.
- Comfortable and experienced in driving large commercial vehicles.

About you
- Excellent customer service skills to represent Thames Water professionally during customer visits.
- Highly organised and able to work independently.
- Strong attention to detail for accurate record keeping of daily samples.
- Good written, oral communication, interpersonal skills, and computer literacy.
- Ability to plan journeys efficiently and demonstrate good driving knowledge.
- Poised and confident driving in varied environments including busy urban areas and rural locations.

Qualifications
- A clean driving licence is essential for this role.
- Willingness to learn and develop knowledge about water quality and related processes.