Location
Hammersmith, London, W6 9RS

Hours
Full time, including participation in an out-of-hours roster on a five-week rotation which includes weekends

Salary
£28,830 per annum

About the Role
Thames Water is the UK’s largest water and wastewater company, supplying 2.6 billion litres of water daily to 15 million customers through 32,000 km of pipes. As a Water Quality Technician, you will play a vital role in ensuring the highest quality of drinking water by carrying out over 500,000 tests annually on samples collected from treatment works, reservoirs, and customer properties.
- You will collect water samples, often involving cold calling at residential and commercial properties, requiring strong customer service skills.
- Testing will be conducted using equipment provided in your van, including bottles, thermometers, and other relevant tools.
- You will manage and maintain sampling records and equipment in compliance with UKAS and DWI standards.
- Planning your workload and delivering monitoring programs will involve liaising with various internal teams such as Technical Scheduling, CSWQ, Process, and Regulatory and Performance teams.
- Additional duties include investigating supply issues, route planning, arranging customer appointments, handling sampling complaints, and participating in community events.
- Driving a large commercial van for a significant portion of your day is essential, navigating both busy urban and remote rural locations.

Experience
- Previous experience in customer-facing roles is beneficial but not essential.
- Confidence in cold calling residential and commercial properties is required.
- Ability to work independently and manage your own workload effectively.

About you
- Excellent customer service skills and strong interpersonal communication.
- Highly organised with great attention to detail for accurate record keeping.
- Willingness to learn about the water industry and relevant processes.
- Comfortable driving large commercial vehicles in diverse environments, including city centres and rural areas.
- Good written and oral communication skills.
- Computer literate with the ability to handle technical data and reporting.

Qualifications
- A clean driving licence is essential.
- Journey planning and route-finding skills to ensure efficient working across a wide geographical area.