Location
Hammersmith, London, W6 9RS

Hours
Full time, including participation in an out-of-hours roster on a five-week rotation which includes weekends

Salary
£28,830 per annum

About the Role
Thames Water is the UK’s largest water and wastewater company, supplying 2.6 billion litres of water daily to 15 million customers through 32,000 km of pipes. As a Water Quality Technician, you will play a vital role in ensuring the highest quality of drinking water by carrying out over 500,000 tests annually on water samples collected from treatment works, reservoirs, and customer properties.
- You will collect samples regularly, involving cold calling at residential and commercial properties, requiring strong customer service skills.
- Testing will be conducted using equipment provided in your van, including bottles, thermometers, and other necessary tools.
- You will manage and maintain sampling records and equipment in compliance with UKAS and DWI standards.
- Planning your workload and delivering monitoring programs will involve liaising with various internal teams such as Technical Scheduling, CSWQ group, Process Team, and Regulatory and Performance team.
- Additional duties include investigating supply issues, route planning, arranging customer appointments, handling sampling complaints, and participating in community events.
- Driving a large commercial van is a significant part of the role, requiring confidence and skill in diverse environments from busy city centres to rural locations.

Experience
- Previous experience in customer-facing roles is beneficial but not essential.
- Confidence in cold calling residential and commercial properties is required.
- Ability to work independently and manage your own workload effectively.

About you
- Excellent customer service skills to represent Thames Water professionally during home visits.
- Highly organised with strong attention to detail for accurate record keeping.
- Good written and oral communication skills, with computer literacy.
- Comfortable and confident driving a large commercial van in varied environments.
- Ability to plan journeys efficiently and demonstrate good driving knowledge.
- Open to learning about the water industry and relevant processes.

Qualifications
- A clean driving licence is essential.
- No specific qualifications required, but a willingness to learn and develop within the role is important.