Location
London

Hours
Full Time

Salary
Negotiable

About the Role
We are seeking a Client Success Specialist to join our London team to help clients maximise the value from our award-winning Sustainability solutions. You will be the first point of contact for clients using the ISS STOXX Sustainability product suite, covering areas such as climate analysis, corporate sustainability ratings, controversy screenings, SDG impact, sustainable finance regulations (EU Taxonomy, SFDR PAI), and engagement initiatives. Your role includes assisting clients with queries on research content and methodology, providing technical support for online platforms and data delivery, and collaborating with internal teams including Sales, Product, Research, and Marketing. You will also have the opportunity to leverage new AI tools integrated into our solutions to enhance client experience and improve internal workflows. Key responsibilities include proactively monitoring client satisfaction, conducting training sessions, managing client queries via SalesForce.com, and communicating market requirements to business leaders. This role offers a dynamic and collaborative environment where you can contribute to advancing sustainability in capital markets.

Experience
Minimum 4 years’ experience in client-facing roles within financial services or sustainability solutions such as consulting or ESG software.

About you
Strong project and time management skills. Collaborative team player with a proactive mindset. Curious and analytical with solid Excel skills to analyse data and screens. Working knowledge of the responsible investment and sustainability landscape. Fluent in English.

Qualifications
Bachelor’s or master’s degree in Finance, Economics, or a related discipline is preferred.