Location
Brockley, with travel to Brixton

Hours
Monday to Friday, 7:30am - 4:00pm

Salary
£36,000 per annum

About the Role
Pinnacle Group is seeking an experienced Contract Manager to join our Soft Facilities Management division, overseeing a multi-site contract delivering cleaning, bulk waste collection, and grounds maintenance services. You will be responsible for ensuring all soft services are delivered to a consistently high standard, on time and within budget, while leading recruitment and training, monitoring performance, managing budgets, and ensuring full health and safety compliance. Building strong relationships with clients, stakeholders, and tenants will be key to maintaining service quality and driving operational excellence.

Our Soft Facilities Management division delivers essential services to homes, schools, universities, and public sector organisations – including housing providers and blue light authorities.

The role includes conducting regular audits, inspections, and risk assessments to maintain high operational standards, managing subcontractors, carrying out estate walkabouts, liaising with residents and stakeholders, and driving continuous improvement initiatives to enhance service delivery and customer satisfaction. An electric vehicle will be provided for travel between sites.

About Pinnacle Group
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work, and play. We are a people-first organisation with a values-driven culture that has remained consistent for thirty years, reflected in how we treat our employees and customers.

Experience
- Proven experience managing soft FM services, specifically cleaning and grounds maintenance
- Experience managing contracts of £1m or above with strong commercial and operational oversight
- Demonstrable experience delivering facilities management services across multi-site environments
- Strong people-management experience including leading dispersed teams, supervising frontline staff, setting performance standards, and supporting development
- Strong budget management skills with exposure to full profit and loss accountability
- Solid knowledge of health & safety regulations, compliance standards, and industry best practice

About you
- Passionate about people, high-quality service delivery, and creating clean, safe, welcoming environments
- Ability to build and maintain strong client relationships through clear communication and consistent performance
- Determined to uphold the values of Trust, Respect, Involve, Challenge, and Deliver Excellence
- Full UK driving licence required

Qualifications
- IOSH Managing Safely (or equivalent) is advantageous