Location
Kemble Court, Reading - Hybrid working

Hours
36 hours per week, working 8-hour shifts between 6am and 10pm, Monday to Friday, plus 1 in 3 weekends. Bank holidays included where they fall on your normal working day.

Salary
£25,694 per annum

About the Role
Ready to make a difference? Join Thames Water as a Customer Service Agent and become the trusted voice and support for our customers. You will be the first point of contact, handling inbound phone enquiries related to water and wastewater services. Your role will involve quickly identifying issues, gathering key information, keeping customers informed throughout the process, and accurately recording details to resolve problems such as water leaks and sewer blockages.

Your key responsibilities will include using your problem-solving skills and friendly approach to understand customer needs and resolve issues efficiently, providing clear updates and reassurance, using tools like Salesforce and Amazon Web Services to record information, and arranging resolutions ranging from advice to coordinating engineer visits to ensure a seamless customer experience.

To set you up for success, we provide eight weeks of on-site training and a comprehensive development program to support you in delivering outstanding service to our customers.

Experience
No specific prior experience required, but a passion for delivering great customer service is essential.

About you
- Passionate about creating positive customer experiences.
- Excellent communication skills with confidence speaking to customers over the phone.
- A collaborative team player who enjoys working with others.
- Eager to learn, develop, and embrace new challenges.
- Strong IT skills, active listening, and a problem-solving mindset.
- Able to stay organised and perform well in a fast-paced environment.

Qualifications
No formal qualifications are specified; a positive attitude and willingness to learn are key.