Location
Newbridge Square, Swindon, within the Thames Water region.

Hours
36 hours per week, following a rotational shift pattern varying monthly between 8 am - 8 pm, including 1 in every 4 Saturdays.

Salary
£25,246 per annum

About the Role
Kickstart your career in customer service with Thames Water! As a Customer Service Agent, you will be the friendly voice our customers hear first when they need assistance. Your role will involve explaining water bills, resolving issues, and helping customers find the perfect tariff. Every interaction is an opportunity to deliver outstanding service with empathy and a positive attitude. No prior experience is required as full training and support will be provided from day one. Join a team focused on community, collaboration, and career growth, where you can make a real difference every day.

Recruitment Process
Step 1: Apply online and complete a short assessment.
Step 2: Microsoft Teams video interview to discuss your experience and suitability.
Step 3: Face-to-face assessment day at the Swindon office including competency interview, role-play, and group exercises. This is also a chance to experience Thames Water’s culture and meet the team.

Why Join Us?
Be part of the UK’s largest water and wastewater company, serving over 16 million customers. We offer comprehensive training, a supportive team environment, and meaningful career opportunities. Enjoy flexible working arrangements and excellent benefits designed to support your health, wellbeing, and finances. Together, we build a better future for our customers, communities, and the planet.

Experience
No previous experience required. We value enthusiasm, a willingness to learn, and a passion for customer service.

About you
- Exceptional customer service skills with a friendly and empathetic approach.
- Clear and effective communication with a great phone manner.
- Active listening skills to understand customer needs.
- Strong problem-solving abilities.
- Resilience to handle challenges confidently.
- Positive attitude and genuine passion for helping others.
- Comfortable using systems, databases, and communication tools.
- Team player who collaborates well with others.

Qualifications
No formal qualifications are required for this role. A positive attitude and eagerness to learn are essential.