Location
Walton-on-Thames KT12 2EG

Hours
38 hours per week, Monday to Friday from 7:00am to 3:00pm. Potential for weekend working once training is complete.

Salary
£14.80 per hour

About the Role
You will be working on the front line as the face of Thames Water to our customers. Each year, over 500,000 tests are carried out on water samples collected from treatment works, reservoirs, and randomly selected customer properties to ensure the highest quality drinking water. As a Customer Water Quality Officer, you will spend much of your time travelling between customer locations and sites, working as part of a busy, supportive team across a wide geographical area. Your responsibilities will include testing water samples, maintaining sampling records and equipment to industry standards, and supporting investigations into supply issues and customer complaints to resolve problems quickly and professionally. Please note the internal title for this role is Water Quality Technician.

Additional Information
You will be on assignment at Thames Water via Pertemps. As part of the screening process, you will be required to complete a 30-minute assessment to evaluate core knowledge essential for success in the role.

About Thames Water
At Thames Water, our purpose is clear: to deliver life’s essential service so our customers, communities, and planet can thrive. Water is essential for all living things and we are committed to taking care of it for everyone. With changing weather patterns and increasing demand, keeping water flowing is more challenging than ever. Joining Thames Water means being part of a diverse and inclusive team dedicated to making a difference. You will have opportunities to support customers on the frontline as an ambassador, gaining valuable experience and training while contributing to the community.

Experience
Experience in a role involving significant driving and direct customer interaction is highly beneficial.

About you
- A clean, manual UK driving licence is essential.
- Confidence to carry out unplanned visits to residential and commercial properties.
- Good journey planning skills to work efficiently throughout the day.
- Naturally organised and comfortable working independently while staying connected with the wider team.
- Strong attention to detail and pride in doing things properly.
- Interest in the water industry with either existing knowledge or a genuine willingness to learn.
- Good computer skills and confidence using everyday IT systems.

Qualifications
No formal qualifications are specified for this role, but a positive attitude and willingness to learn are essential.