Location
Hybrid role based at Camelford House, 89 Albert Embankment, London SE1 7TP

Hours
Full Time

Salary
Up to £55,000 per annum, depending on skills and experience

About the Role
We have an exciting opportunity for a Document Manager to join Thames Water in delivering strategic regional water resources solutions, including Strategic Regional Options (SROs). This role offers a chance to develop your career by participating in projects at the forefront of the water industry, critical to ensuring long-term water supply availability for our customers.

As a Document Manager, you will support the Thames Water Strategic Resource Option (SRO) Portfolio team by managing client-side document control under the guidance of the Senior Information Manager and aligned with the SRO Digital Strategy. You will be responsible for the accurate management and safeguarding of all SRO portfolio documentation produced by Thames Water and its technical partners, including processes, procedures, manuals, reports, correspondence, and other supporting documents.

This role requires working to tight deadlines, ensuring consistent adherence to processes and procedures by all internal and external parties. You will deliver document control and management strategies, conduct regular audits to ensure compliance with information deliverables, and align with production methods and procedures.

Key responsibilities include working closely with the Senior Information Manager to maintain standards, systems, and processes; supporting the development and implementation of a Document Management Plan; acting as the central contact for stakeholders to resolve information management issues; maintaining project CDE tools, file structures, and workflows; managing access control and user rights; conducting quality assurance of documentation in line with Thames Water requirements, BS EN ISO 19650, and the UK BIM Framework; supporting information management through platforms such as SharePoint, Asite, and ProjectWise; ensuring document accuracy and confidentiality; and supporting training delivery related to information systems and processes.

This is a progressive portfolio role requiring flexibility to adapt to changing priorities and deadlines.

Experience
- Previous experience managing a small team of Document Controllers
- Proven experience in information management practices aligned with BS EN ISO 19650 and the UK BIM Framework
- Proficiency with SharePoint and other Information Management Systems such as Asite, ProjectWise, Business Collaborator, or Aconex
- Understanding of ISO 19650 principles and UK BIM Framework guidance on CDE, Information Containers, and Information Exchange
- Knowledge of Cyber Security principles, particularly Role-Based Access Control (RBAC)
- Experience creating and developing templates and guidance documents
- Ability to support multiple stakeholders and foster collaborative relationships

About you
- Strong interpersonal skills and ability to work effectively as part of a team
- Self-motivated and comfortable working in a matrix delivery environment
- Ability to understand complex processes and work well under pressure
- Open to changes in priorities and deadlines, adaptable and proactive

Qualifications
No specific qualifications are stated as mandatory; however, relevant certifications or training in information management, document control, or related fields would be advantageous.