Location
Camelford House, 89 Albert Embankment, London SE1 7TP (Hybrid role)

Hours
Full Time

Salary
Up to £55,000 per annum, depending on skills and experience

About the Role
We have an exciting opportunity for a Document Manager to join Thames Water in delivering strategic regional water resources solutions, including Strategic Regional Options (SROs). This role offers the chance to develop your career by participating in projects that are at the forefront of the water industry and critical to ensuring the long-term availability of water supplies for millions of customers.

As a Document Manager, you will support the Thames Water Strategic Resource Option Portfolio team by delivering client-side document management under the guidance of the Senior Information Manager and aligned with the SRO Digital Strategy. You will be responsible for the accurate management and safeguarding of all portfolio documentation generated by Thames Water and its technical partners, including processes, procedures, manuals, reports, correspondence, and other supporting documents.

This role requires working to tight deadlines and ensuring consistent adherence to processes and procedures by all internal and external parties. You will implement document control and management strategies, conduct regular audits to ensure compliance with information deliverables, and align with production methods and procedures.

Key responsibilities include working closely with the Senior Information Manager to maintain standards, systems, and processes; supporting the development and implementation of a Document Management Plan; acting as the central contact for stakeholders to resolve information management issues; maintaining project CDE tools, file structures, and workflows; managing access controls; conducting quality assurance of documentation in line with Thames Water requirements, BS EN ISO 19650, and the UK BIM Framework; supporting collaboration through platforms such as SharePoint, Asite, and ProjectWise; ensuring document accuracy and confidentiality; and supporting training delivery related to information systems and processes.

This is a progressive portfolio role requiring flexibility to adapt to changing priorities and deadlines.

Experience
- Previous experience managing a small team of Document Controllers
- Proven experience conducting and overseeing information management practices aligned with BS EN ISO 19650 and the UK BIM Framework
- Experience with SharePoint and other Information Management Systems such as Asite, ProjectWise, Business Collaborator, or Aconex
- Understanding of ISO 19650 principles and UK BIM Framework guidance related to CDE, Information Containers, and Information Exchange
- Good understanding of Cyber Security principles, particularly Role-Based Access Control (RBAC)
- Experience creating and developing templates and guidance documents

About you
- Able to work effectively as part of a team with strong interpersonal skills
- Self-motivated and comfortable working in a matrix delivery environment
- Ability to understand processes and work well under pressure
- Skilled at supporting multiple stakeholders and promoting collaborative relationships
- Open to adapting to changing priorities and deadlines

Qualifications
- No specific qualifications are mandated, but relevant experience and knowledge of information management standards and systems are essential