Location
Camelford House, 89 Albert Embankment, London SE1 7TP (Hybrid role)

Hours
Full Time - hours not specified

Salary
Up to £55,000 per annum, depending on skills and experience

About the Role
We have an exciting opportunity for a Document Manager to join Thames Water in delivering strategic regional water resource solutions, including Strategic Regional Options (SROs). This role offers a chance to develop your career and contribute to projects that are at the forefront of the water industry, ensuring the long-term availability of water supplies for millions of customers.

As a Document Manager, you will support the Thames Water Strategic Resource Option Portfolio team by managing client-side document control under the guidance of the Senior Information Manager and aligned with the SRO Digital Strategy. You will be responsible for the accurate management and safeguarding of all portfolio documentation generated by Thames Water and its technical partners, including processes, procedures, manuals, reports, correspondence, and other supporting documents.

This role requires working to tight deadlines and ensuring consistent application of processes and procedures across all internal and external parties. You will deliver document control and management strategies, conduct regular audits to ensure compliance with information deliverables, and align with production methods and procedures.

Key responsibilities include:
- Collaborating closely with the Senior Information Manager to ensure standards, systems, procedures, and processes are effectively applied across the project portfolio
- Supporting the development and implementation of a Document Management Plan
- Acting as the central point of contact for internal and external stakeholders, proactively resolving issues related to information management systems and processes through audits and continuous review
- Maintaining project Common Data Environment (CDE) tools, file structures, containers, workflows, and managing user access rights
- Conducting quality assurance of documentation and information exchanges in line with Thames Water requirements, BS EN ISO 19650, and the UK BIM Framework guidance
- Supporting information management and collaboration through platforms such as SharePoint, Asite, and ProjectWise
- Ensuring published documents are accurate, comply with company standards, and protect confidential information
- Supporting the delivery of training related to information systems, tools, and processes

This is a progressive portfolio role requiring flexibility to adapt to changing priorities and deadlines.

Experience
- Previous experience managing a small team of Document Controllers
- Proven experience conducting and overseeing information management practices aligned with BS EN ISO 19650 and the UK BIM Framework
- Experience with SharePoint and other Information Management Systems such as Asite, ProjectWise, Business Collaborator, or Aconex
- Understanding of ISO 19650 principles and UK BIM Framework guidance governing CDE, Information Containers, and Information Exchange
- Good understanding of Cyber Security principles, particularly Role-Based Access Control (RBAC)
- Experience in creating and developing templates and guidance documents
- Ability to support multiple stakeholders and promote collaborative relationships

About you
- Able to work effectively as part of a team with strong interpersonal skills
- Self-motivated and comfortable working in a matrix delivery environment
- Ability to understand complex processes and work well under pressure
- Open to changes in priorities and deadlines, adaptable and proactive

Qualifications
- No specific qualifications stated, but relevant experience and knowledge of information management standards and systems are essential