Location
Camelford House, 89 Albert Embankment, London SE1 7TP (Hybrid role)

Hours
Full Time

Salary
Up to £55,000 per annum, depending on skills and experience

About the Role
We have an exciting opportunity for a Document Manager to join Thames Water in delivering strategic regional water resources solutions, including Strategic Regional Options (SROs). This role offers the chance to develop your career while working on projects that are at the forefront of the water industry and critical to ensuring long-term water supply for our customers.

As a Document Manager, you will support the Thames Water Strategic Resource Option (SRO) Portfolio team by delivering client-side document management under the guidance of the Senior Information Manager and aligned with the SRO Digital Strategy.

You will be responsible for the accurate management and safeguarding of all SRO portfolio documentation produced by Thames Water and its technical partners. This includes processes, procedures, manuals, reports, correspondence, and other supporting documents.

The role requires working to tight deadlines, ensuring consistent adherence to processes and procedures by all internal and external parties. You will implement document control and management strategies, conduct regular audits to ensure compliance with information deliverables, and align with production methods and procedures.

This is a dynamic portfolio requiring flexibility to adapt to changing priorities and deadlines.

Key responsibilities include:
- Working closely with the Senior Information Manager to ensure standards, systems, procedures, and processes are effectively applied across the project portfolio.
- Supporting the development and implementation of a Document Management Plan.
- Acting as the central point of contact for internal and external stakeholders, proactively identifying and resolving issues related to information management systems and processes through audits and continuous review.
- Maintaining project Common Data Environment (CDE) tools, file structures, containers, and workflows, managing access control and user permissions.
- Conducting quality assurance of documentation and information exchanges in line with Thames Water requirements, BS EN ISO 19650, and UK BIM Framework guidance.
- Supporting information management and collaboration through company platforms such as SharePoint, Asite, and other stakeholder tools like ProjectWise.
- Ensuring published documents are accurate, comply with company standards and policies, and protect confidential and proprietary information.
- Supporting the delivery of training related to information systems, tools, and processes.

Thames Water offers a competitive salary and a comprehensive benefits package, including annual leave, contributory pension, personal medical assessments, and access to a wider benefits scheme focused on wellbeing and savings.

Experience
- Previous experience managing a small team of Document Controllers.
- Proven understanding of how information management practices can drive tangible process improvements.
- Experience conducting and overseeing information management in compliance with BS EN ISO 19650 and the UK BIM Framework.
- Proficiency with SharePoint and other Information Management Systems such as Asite, ProjectWise, Business Collaborator, and Aconex.
- Strong knowledge of ISO 19650 principles and UK BIM Framework guidance related to CDE, Information Containers, and Information Exchange.
- Good understanding of Cyber Security principles, particularly Role-Based Access Control (RBAC).
- Experience creating and developing templates and guidance documents.
- Ability to support multiple stakeholders and foster collaborative relationships.

About you
- Able to work effectively as part of a team with strong interpersonal skills.
- Self-motivated and comfortable working in a matrix delivery environment.
- Able to understand complex processes and work well under pressure.
- Open to adapting to changing priorities and deadlines.

Qualifications
- No specific qualifications stated, but relevant experience and knowledge of information management standards and systems are essential.