Location
Wolverhampton, West Midlands WV10 7DG

Hours
40 hours per week, Monday to Friday

Salary
£27,500 per annum plus Veolia benefits

About the Role
As a Hazardous Waste Customer Coordinator, you will play a key role in driving innovative solutions to create a more sustainable future. You will manage the complete customer journey for hazardous waste disposal, from initial enquiry through to collection scheduling, ensuring all work is completed efficiently and within agreed team targets. Your responsibilities will include processing customer enquiries and bookings, handling internal and external queries, booking transport, inputting waste details into the Salesforce system, ordering labels, and liaising with the external sales team to keep customers informed. You will also complete all necessary legislative paperwork and ensure accurate data entry to maintain compliance with Veolia policies and procedures. This role offers the opportunity to contribute to environmental care and be part of an inclusive culture committed to supporting communities and the environment.

What Veolia Offers
25 days of annual leave plus bank holidays
Access to company pension scheme
Discounts on groceries and well-known retailers
Resources to support physical, mental and financial health
24-hour virtual GP access for you and your household
One paid day leave annually to volunteer and support your community
Ongoing training and development opportunities to help you reach your full potential

Experience
Previous customer service experience with proven ability to handle multiple enquiries efficiently is essential. Experience in the waste industry or knowledge of Salesforce systems is desirable.

About you
You are a proactive team player with drive and energy, committed to delivering excellent customer service and maintaining the highest standards of compliance. You possess exceptional communication and organisational skills, with the ability to prioritise workload and meet team targets. Strong computer literacy and proficiency with data entry systems are required.

Qualifications
No specific qualifications are stated; however, a commitment to compliance and customer service excellence is essential.