Location
Isleworth, London (Base location: Mogden STW, Twickenham)

Hours
Full Time - 45 hours per week, with On-Call Requirement

Salary
£47,000 to £52,000 per annum, depending on experience and skills

About the Role
We are recruiting an Inventory Operations Manager to join our Inventory & Supply team, responsible for warehousing, storage, and distribution of materials and critical equipment across Thames Water’s front-line teams. Operating 24/7 throughout the year, this team manages multiple inventory locations to ensure safe custody, real-time visibility, and timely delivery of essential materials and equipment. This role is vital to supporting the resilience and efficiency of Thames Water’s supply chain operations.

Key responsibilities include overseeing the establishment and management of storage locations aligned with service level agreements across multiple sites, ensuring full compliance with Health & Safety regulations and inventory control processes, and leading a team of inventory operatives to maintain performance standards and operational readiness. You will coach and develop team members, manage rotas, and uphold performance standards. Additionally, you will manage inbound receipt and outbound distribution of critical materials using SAP Warehouse Management and RF technology, maintain accurate stock records with zero discrepancies, and collaborate with internal stakeholders to ensure service continuity during incidents and emergencies.

Experience
- Proven experience in warehouse and inventory management
- Demonstrable expertise in SAP Warehouse Management and RF systems (essential)
- Leadership experience in logistics or warehousing operations
- Valid forklift licenses (counterbalance and reach truck)

About you
- Strong communication, organisational, and customer service skills
- Proficient in Microsoft Excel, Word, and Outlook
- Full UK driving licence

Qualifications
No specific academic qualifications are stated; however, relevant licenses and experience as above are essential.