Location
Croydon - Stroud Green, CR0 8YY

Hours
Night Shifts Monday to Sunday, 20:00 - 06:30. Day shifts Monday to Thursday during a 6-month training period.

Salary
Starting from £29,000 per annum, depending on skills and experience.

About the Role
Join Thames Water’s North London team as a Night Network Service Technician in a varied, customer-facing role. You will resolve customer network challenges to ensure minimal disruption to water supply, working on a range of projects to deliver excellent service. Your responsibilities will include taking personal ownership of customer queries, resolving issues at homes or workplaces, collaborating with contractors on planned and unplanned works, and investigating clean water networks to address performance issues such as pressure problems, leakage, metering queries, and supply loss. You will also control burst mains by isolating sections to enable planned work, emergency repairs, and maintenance. Additional duties include valve operations, water sampling, valve checks, and planning. As the role involves daily driving, a full UK driving licence is essential. The role comes with a company van, PPE, and a fuel card.

Benefits
24 days annual leave, increasing to 28 with length of service, plus bank holidays. Performance-related pay linked to company targets. Generous pension scheme through AON. Access to a wide range of health and wellbeing benefits including annual health MOTs, physiotherapy, counselling, Cycle to Work scheme, shopping vouchers, and life assurance.

About Thames Water
We are the UK’s largest water and wastewater company, serving over 16 million customers. We are committed to building a better future for our customers, communities, people, and the planet. Thames Water offers meaningful career opportunities, flexible working arrangements, and a diverse and inclusive workplace where you can make a real difference every day.

Experience
Previous experience in a similar role or utilities-based environment is essential. Proven customer service experience in a dynamic environment is required.

About you
You will have a can-do, positive attitude with initiative and a solution-focused approach. Excellent time management skills and the ability to complete tasks to the best of your ability are important. You must hold a full UK driving licence and be comfortable driving between jobs.

Qualifications
Basic knowledge of domestic plumbing, water mains, or leakage is advantageous but not essential as full training will be provided.