Location
Stroud Green, Croydon - CR0 8YY

Hours
Night Shifts (Monday-Sunday) 20:00-06:30. Day shifts (Monday–Thursday) during a 6-month training period.

Salary
Starting from £29,000 per annum, depending on skills and experience.

About the Role
Join Thames Water’s North London team as a Night Network Service Technician in a varied, customer-facing role. You will resolve customer network challenges to ensure minimal disruption to water supply, working on a range of projects and meeting different people daily. Responsibilities include taking personal ownership of customer queries, responding to and resolving issues at homes or workplaces, collaborating with contractors on planned and unplanned work, and investigating clean water networks to address issues such as pressure irregularities, leakage, metering queries, and supply loss. You will also control burst mains by isolating sections to facilitate planned work, emergency repairs, and maintenance. Additional duties include valve operations, water sampling, valve checks, and planning. As driving between jobs is required, a full UK driving licence is essential. The role offers a van, PPE, and a fuel card.

Benefits
24 days annual leave increasing to 28 with length of service (plus bank holidays), performance-related pay linked to company targets, a generous pension scheme through AON, and access to a wide range of health, wellbeing, and financial benefits including annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers, and life assurance.

About Thames Water
We are the UK’s largest water and wastewater company, serving over 16 million customers. We are committed to building a better future for our customers, communities, people, and the planet. Thames Water offers meaningful career opportunities, flexible working arrangements, and excellent benefits. We value diversity and inclusion and support all candidates throughout the recruitment process. Join us to make a real difference every day and help protect water resources for future generations.

Experience
Previous experience in a similar role or utilities-based environment is essential. Customer service experience in a dynamic environment is required.

About you
You should have excellent customer service skills, a can-do and positive attitude, be initiative-taking, reliable in completing tasks to the best of your ability, have excellent time management, and a solution-focused approach. A full UK driving licence is required as driving between jobs is part of the role.

Qualifications
Basic knowledge of domestic plumbing, water mains, or leakage is advantageous but not essential as full training will be provided.