About Net Zero Careers

Net Zero Careers supports roles that ensure high-quality retrofit delivery and compliance across residential projects. Customer-facing roles like this are vital to ensure residents are informed, safe, and satisfied while supporting the UK’s net-zero goals.
 

Role Overview

We are a growing UK manufacturer of domestic, commercial and pre-plumbed hot water cylinders and buffer vessels. Due to continued growth, we are looking for a highly organised Sales Administrator / Order Support Coordinator to join our team in Dukinfield. This is a key support position providing administration and coordination across customer enquiries, order processing, delivery updates, CRM management, returns, warranty claims and general sales support.

Working closely with Sales, Production, Quality and Accounts teams, you'll help ensure a smooth customer journey from enquiry through to delivery and aftercare.

Key Responsibilities

Customer & Enquiry Support

• Manage incoming calls and direct enquiries to the appropriate department.
• Support customer communications and ensure prompt follow-up.
• Route technical, warranty, returns and NCR enquiries through the correct internal processes.

Order & Delivery Coordination

• Support domestic order processing and administration.
• Verify order details, purchase orders and delivery requirements.
• Liaise with Accounts, Production and customers regarding order status and delivery schedules.
• Maintain accurate order records and updates.

Returns, Warranty & NCR Administration

• Coordinate warranty claims, returns and customer complaints.
• Gather supporting information including photos, videos and order details.
• Arrange collections and track cases through to resolution.
• Keep customers informed throughout the process.

CRM & Administrative Support

• Maintain and update CRM records.
• Support document control, filing and order tracking.
• Assist with internal coordination and general administration.

What We're Looking For

• Strong administration and organisational skills.
• Excellent attention to detail.
• Professional and confident telephone manner.
• Strong written and verbal communication skills.
• Ability to prioritise workload and manage multiple tasks.
• Proactive approach to problem solving.
• Experience with CRM, Sage or similar systems is desirable.
• Previous experience in sales administration, customer service, order processing or manufacturing environments is advantageous.

What This Role Is Not

This is not a technical sales role. You will not be responsible for quotations, pricing, product specification, technical decisions or drawing approvals. Technical and commercial matters are handled by the relevant sales and technical teams.

Why Join Us?

• Join a growing UK manufacturing business.
• Early finish every Friday.
• Supportive team environment.
• Opportunity to make a direct impact on customer service and business operations.
• Long-term career opportunity within an expanding organisation.