Location
Avonmouth, BS11 0YB

Hours
Monday to Friday, 40 hours per week, 8:30am - 5pm plus Saturdays on a rota basis and Bank holidays (additional pay applies)

Salary
£36,000 - £38,000 per annum with an annual performance bonus (17.5%) plus Veolia benefits and pension

About the Role
As the UK leader in resource management, Veolia provides comprehensive waste, water and energy management services to a wide range of industries. In this role you’ll contribute to the safe disposal of waste, maximising the potential for recycling and recovery, with a strong focus on exceptional customer service and expertise. This position plays a pivotal role in the delivery of services to our customers. You will work as part of a team, effectively managing daily workloads and logistics for front-line staff and liaising directly with customers to ensure a first-class service delivery.

Key elements of the role include:
- Day-to-day management of service delivery, including the dynamic allocation of work to vehicles/routes
- Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers
- Managing completion of all debriefs with front-line staff and reporting necessary actions or updates as required
- Face-to-face engagement with drivers, supporting them to address any issues on the route
- Reporting all safety concerns or container damage and encouraging ‘stop the job’ if it is deemed unsafe to continue
- Supporting Operations Manager with Veolia legal compliance on-site (WTD, O’licence and transport compliance)
- Being responsible for direct reporting line for all drivers and Service Coordinators

What We Can Offer You
- 25 days of annual leave
- Access to our company pension scheme
- Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards
- Discounts on everything from groceries to well-known retailers
- Access to a range of resources to support your physical, mental and financial health
- One paid day's leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential

Experience
- Good communication skills, including communicating with people of all levels, including drivers, frontline employees and customers
- Ability to organise a busy workload and operate at a fast pace
- UK Driving licence
- Desirable: Understanding of transport compliance and WTD
- Desirable: Experienced IT skills and ability to adapt to Google operating systems
- Desirable: Previous supervisory experience
- Desirable: Experience in waste, transport or logistics industry

About You
Organised, proactive and able to work effectively under pressure. You will have strong interpersonal skills to liaise with drivers, customers and colleagues, ensuring smooth service delivery and compliance with legal requirements.

Qualifications
No specific qualifications required, but relevant experience and a UK Driving licence are essential. A willingness to learn and develop within the role is important.