Location
Hinckley, LE10 3ED

Hours
40 hours per week, Monday to Friday 8:30 AM - 5:00 PM

Salary
Competitive salary plus Bonus and Veolia benefits

About the Role
When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. At Veolia, everyone works alongside communities, looks after the environment, and contributes to an inclusive culture. We offer 25 days of annual leave, access to an enhanced pension scheme, a free physiotherapy service, discounts on groceries and well-known retailers, and resources to support your physical, mental, and financial health. You will also benefit from ongoing training and development opportunities to reach your full potential, as well as employee financial well-being support including early access to earned pay, savings, budgeting, financial coaching, and rewards.

In this role you will ensure Quality, Health, Safety and Environment remain the number one priority within the transport operation, providing a safe workplace for employees. You will manage daily service delivery including dynamic planning of work to vehicles and routes, proactively communicating with customers and maintaining contact with drivers throughout the day. You will handle customer phone calls, recovery and communication of non-service or missed lifts within company parameters, assist the Service Manager in identifying routing efficiencies and capacity, and control container stock levels while communicating with customers and drivers.

Additional responsibilities include assisting with people management processes in line with company policies, delivering Toolbox Talks to drivers and operatives, conducting first stage formal investigations into accidents and incidents as directed, adhering to Operator Licence obligations, managing day-to-day driver activities including compliance, performance and leave entitlements, working closely with the Service Manager to deliver depot KPIs, logging and closing safety concerns and near misses on Eco online within agreed timescales, updating the waller planner, and booking MOTs and services.

Experience
- Understanding of transport compliance and Working Time Directive (WTD)
- Experience working with a quality management system such as ISO
- Experience managing transport compliance
- Strong IT skills with ability to adapt to Google operating systems
- Good communication skills, able to engage with drivers, front line employees and customers at all levels

About you
- Ability to organise a busy workload and operate at a fast pace
- Proactive and customer-focused approach
- Team player with strong attention to detail

Qualifications
- Previous experience in waste, transport or logistics industries is desirable but not essential