Location
Camelford House, London (onsite)

Hours
Full Time

Salary
Up to £38,000 per annum depending on experience

About the Role
As part of Thames Water's award-winning Service Desk team, you will help deliver an excellent IT service to employees and contractors by supporting the organisation's digital transformation. You will provide first and second line IT support across multiple communication channels, including onsite support through Digital Drop-in Clinics at primary locations. Your responsibilities will include troubleshooting Microsoft Teams and Office 365 applications, managing IT incidents, improving incident resolution times, and providing hands-on support such as equipment swaps and office moves. You will be the first point of contact for IT issues, taking ownership of user incidents and ensuring timely communication and resolution. This role is key to helping Thames Water become an intelligent, connected organisation focused on delivering a seamless digital experience for its users.

What’s in it for you?
- Competitive salary up to £38,000 per annum depending on experience
- 24 days annual leave increasing to 28 with length of service, plus bank holidays
- Performance-related pay linked to company and individual targets
- Generous pension scheme through AON
- Access to a wide range of health, wellbeing, and financial benefits including annual health MOTs, physiotherapy, counselling, Cycle to Work scheme, shopping vouchers, and life assurance

About Thames Water
Thames Water is the UK’s largest water and wastewater company, serving over 16 million customers. We are committed to building a better future for our customers, communities, people, and the planet. Working here means meaningful career opportunities, flexible working arrangements, and a supportive, diverse, and inclusive environment where you can make a real difference every day.

Experience
- Hands-on experience supporting and troubleshooting Microsoft Teams, including meetings, channels, chat, and integration within Microsoft 365
- Knowledge of Windows 10 and Windows 11 operating systems
- Experience with Office 365 suite and related technologies such as SSCM, Intune, Azure/Active Directory, MFA, SSPR, PowerBI, and LAPS
- Customer service experience with excellent telephone manner and communication skills

About you
- Outstanding verbal, listening, written communication skills and professional tone
- Self-motivated achiever who takes pride in delivering excellent customer service
- Able to work effectively in a fast-paced environment
- Committed to teamwork and sharing knowledge to contribute to team success

Qualifications
- Professional IT qualifications such as ITIL are desirable but not essential
- Knowledge of ServiceNow is a bonus but not required
- Understanding of security processes is advantageous