Location
Crossness STW, East London.

Hours
Monday to Friday, 36 hours per week.

Salary
£33,000 to £36,000 per annum, depending on experience and skills.

About the Role
This is an exciting role leading the delivery and development of material supply for our Minor Capital Works and Trunk Main Leakage workstreams at Crossness Distribution Hub. You will be part of the Inventory stock management team, focusing on supply chain aspects of stock availability and KPI analysis to identify root causes. You will manage the team email inbox, facilitate new orders, ensure timely action, and resolve queries. Additionally, you will determine work cancellations and liaise with third parties to understand reasons for deviations and cancellations.

Key responsibilities include processing orders using Microsoft Excel and SAP, acting as the main contact for the Inventory and Supply Operational team and contracted partners, interpreting KPIs for stock movement activities, supporting line management with daily tasks, managing order requests and queries, expediting supplier purchase orders, maintaining system master data, performing generic admin and data analytics, liaising with operations teams on daily deliveries, creating regular reports and dashboards, and managing customer queries and complaints related to spares job orders.

What’s in it for you?
- 26 days holiday per year, increasing to 28 with length of service (plus bank holidays).
- Performance-related pay plan linked to company targets.
- Generous pension scheme through AON.
- Access to a wide range of benefits supporting health, wellbeing, and finances including annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers, and life assurance.

Join Thames Water and be part of the UK’s largest water and wastewater company, committed to building a better future for customers, communities, people, and the planet. Enjoy meaningful career opportunities, flexible working arrangements, and excellent benefits while making a real difference every day.

Experience
- Previous experience using Microsoft Excel and SAP is beneficial.
- Experience in stock management or supply chain coordination is advantageous.

About you
- Articulate with excellent verbal, written, and presentation skills.
- Passionate about understanding customers and their needs.
- Ability to work under pressure and meet tight deadlines.
- Excellent project and time management skills.
- Exceptional attention to detail.
- Very good working knowledge of MS Office (Word, Excel, PowerPoint).
- Strong organisation and time management skills.

Qualifications
No specific qualifications are required, but relevant experience and skills in supply chain processes, data management, and customer service are essential.