Location
Crossness STW, East London

Hours
Monday to Friday, 36 hours per week

Salary
£33,000 to £36,000 per annum, depending on experience and skills

About the Role
This is an exciting new role to lead the delivery and development of supply of materials to our Minor Capital Works and Trunk Main Leakage workstreams at Crossness Distribution Hub. You will be part of the Inventory stock management team, focusing on Supply Chain aspects of stock availability and KPI analysis, including root cause investigation. You will manage the team email inbox, facilitate new orders, ensure timely action, and help resolve queries. Additionally, you will determine work cancellations and engage with third parties to understand reasons for deviations and cancellations.

Your key responsibilities will include processing all orders using Microsoft Excel and SAP, acting as the main point of contact for the Inventory and Supply Operational team and contracted partners, interpreting KPIs for stock movement activities, and establishing end-to-end processes to ensure compliance. You will provide support to Line Management on daily tasks, monitor and manage the Outlook inbox to maintain high customer satisfaction, manage order requests from MCW TML Teams, liaise with teams regarding order queries, support expediting of supplier purchase orders, create and maintain system master data, perform generic admin and data input and analytics, liaise with Operations teams to provide insights on daily deliveries, produce regular reports and dashboards, and manage customer queries and complaints related to spares job orders and requirements.

What’s in it for you?
- 26 days holiday per year, increasing to 28 with length of service (plus bank holidays)
- Performance-related pay plan linked to company performance measures and targets
- Generous Pension Scheme through AON
- Access to a wide range of benefits supporting health, wellbeing, and finances including annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers, and life assurance

About Thames Water
We are the UK’s largest water and wastewater company, serving over 16 million customers. We are committed to building a better future for our customers, communities, people, and the planet. Thames Water offers a unique, rewarding, and diverse workplace with meaningful career opportunities, flexible working arrangements, and excellent benefits. Join us to make a daily difference while helping protect water resources for future generations.

Experience
- Previous experience using Microsoft Excel and SAP is beneficial
- Experience in managing stock or supply chain processes is advantageous

About you
- Articulate with excellent verbal, written, and presentation skills
- Passionate about understanding customers and their needs
- Ability to work under pressure and meet tight deadlines
- Excellent project and time management skills
- Exceptional attention to detail
- Strong organisational and time management abilities
- Very good working knowledge of MS Office (Word, Excel, PowerPoint)

Qualifications
- No specific qualifications required, but relevant experience and skills in supply chain coordination and data management are preferred