Location
London Deephams N9 0BA

Hours
Full Time - standard working hours (details to be confirmed)

Salary
£35,000 to £40,000 per annum, depending on skills and experience

About the Role
In this role, you’ll play a key part in supporting the System Optimisation Team, helping ensure Thames Water delivers safe, reliable and high-quality water services to our customers. You’ll work closely with operational, engineering and leakage teams to monitor, analyse and optimise the performance of the clean water network — keeping it stable and resilient, even in emergencies.
- Monitoring, investigating and resolving pressure issues, customer complaints and critical alarms.
- Supporting the System Optimisation Engineer during planned and unplanned operational events.
- Analysing network performance data and identifying solutions to maintain system stability.
- Coordinating logging of pressure-managed areas and ensuring data accuracy.
- Supporting risk assessments and operational planning to minimise customer impact.
- Contributing to wider strategies for managing pressures, flows, reservoir levels and pumping regimes.
- Ensuring all operations follow approved Asset Management Procedures.

Thames Water is the UK’s largest water and wastewater company, serving more than 16 million customers. We are committed to building a better future for our customers, communities, people, and the planet. This role offers meaningful career opportunities, flexible working arrangements, and excellent benefits. Join us to make a daily difference while helping protect the world’s water for future generations.

We are dedicated to being a great, diverse, and inclusive place to work and welcome applications from everyone. If you require any adjustments during the recruitment process, we are here to support you.

As part of Team Thames, you may also have the opportunity to support customers on the frontline as an ambassador during crises, with full training provided. This is a rewarding chance to learn more about our business and connect with colleagues.

Experience
Proven experience working with data and strong analytical skills are essential.

About you
Ability to problem-solve and communicate clearly with multiple stakeholders.
Willingness to learn and work in a fast-paced operational environment.
Full UK driving licence and access to a vehicle are desirable but not essential.
Knowledge of GIS mapping software or hydraulic modelling is a plus.

Qualifications
An engineering degree or similar technical background would be a strong advantage.