Location
London Deephams N9 0BA

Hours
Full Time

Salary
£35,000 - £40,000 per annum, depending on skills and experience

About the Role
In this role, you’ll play a key part in supporting the System Optimisation Team, helping ensure Thames Water delivers safe, reliable and high-quality water services to our customers. You’ll work closely with operational, engineering and leakage teams to monitor, analyse and optimise the performance of the clean water network — keeping it stable and resilient, even in emergencies.
- Monitoring, investigating and resolving pressure issues, customer complaints and critical alarms.
- Supporting the System Optimisation Engineer during planned and unplanned operational events.
- Analysing network performance data and identifying solutions to maintain system stability.
- Coordinating logging of pressure-managed areas and ensuring data accuracy.
- Supporting risk assessments and operational planning to minimise customer impact.
- Contributing to wider strategies for managing pressures, flows, reservoir levels and pumping regimes.
- Ensuring all operations follow approved Asset Management Procedures.

Benefits
- 26 days holiday per year, increasing to 30 with length of service (plus bank holidays).
- Performance-related pay plan linked to company performance measures and targets.
- Generous Pension Scheme through AON.
- Access to a wide range of health and wellbeing benefits including annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers and life assurance.
- Flexible working arrangements and meaningful career opportunities.
- Supportive and inclusive working environment committed to diversity.
- Opportunity to join Team Thames as a customer ambassador during crises with full training provided.

Experience
Proven experience working with data and strong analytical skills are essential.

About you
Ability to problem-solve and communicate clearly with multiple stakeholders.
Willingness to learn and work in a fast-paced operational environment.
Full UK driving licence and access to a vehicle are desirable but not essential.
Knowledge of GIS mapping software or hydraulic modelling is a plus.

Qualifications
An engineering degree or similar technical background would be a strong advantage.