Location
London Deephams N9 0BA

Hours
Full Time - standard working hours (details not specified)

Salary
Up to £45,000 per annum depending on skills and experience

About the Role
In this role, you’ll play a key part in supporting the System Optimisation Team, helping ensure Thames Water delivers safe, reliable and high-quality water services to our customers. You’ll work closely with operational, engineering and leakage teams to monitor, analyse and optimise the performance of the clean water network — keeping it stable and resilient, even in emergency situations.
- Monitoring, investigating and resolving pressure issues, customer complaints and critical alarms.
- Supporting the System Optimisation Engineer during planned and unplanned operational events.
- Analysing network performance data and identifying solutions to maintain system stability.
- Coordinating logging of pressure-managed areas and ensuring data accuracy.
- Supporting risk assessments and operational planning to minimise customer impact.
- Contributing to wider strategies for managing pressures, flows, reservoir levels and pumping regimes.
- Ensuring all operations follow approved Asset Management Procedures.

Benefits
- 26 days holiday per year, increasing to 30 with length of service (plus bank holidays).
- Performance-related pay plan linked to company performance measures and targets.
- Generous Pension Scheme through AON.
- Access to a wide range of health, wellbeing and financial benefits including annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers and life assurance.
- Flexible working arrangements and meaningful career opportunities.
- Inclusive and supportive working environment committed to diversity.
- Opportunity to support customers on the frontline as an ambassador with full training provided.

Experience
Proven experience working with data and strong analytical skills are essential.

About you
Ability to problem-solve and communicate clearly with multiple stakeholders.
Willingness to learn and work in a fast-paced operational environment.
Full UK driving licence and access to a vehicle is desirable but not essential.
Knowledge of GIS mapping software or hydraulic modelling is a plus.

Qualifications
An engineering degree or similar technical background would be a strong advantage.