Location
Hybrid role based at Beckton (STW), Clearwater Court, Crossness (STW), or Walnut Court.

Hours
Full time, standard working hours (details to be confirmed upon appointment).

Salary
£33,450 to £38,000 per annum, depending on skills and experience.

About the Role
Are you interested in developing new skills? We are seeking a Trade Effluent Billing Technologist to join our team, supporting the accurate and fair billing of trade effluent services for our business customers. In this role, you will ensure Trade Effluent charges are calculated and raised correctly for non-domestic customers. You will communicate effectively with retailers, other water companies, and internal teams to resolve billing queries and ensure compliance. Responding to retailer enquiries within set service levels, you will provide clear and accurate information. You will support the Trade Effluent team in meeting regulatory obligations under the Water Industry Act 1991 and MOSL Market Codes. Building strong working relationships with retailers to improve performance measures such as BRMEX scores will be a key part of your role. Delivering excellent customer service to retailers and customers will help maintain Thames Water’s reputation. Please note this is a secondment position for 10-12 months.

Benefits
26 days holiday per year, increasing to 30 with length of service (plus bank holidays). Generous Pension Scheme through AON. Access to a wide range of benefits to support your health, wellbeing, and finances, including annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers, and life assurance. Please note different terms and conditions apply for secondment roles.

About Thames Water
We are the UK’s largest water and wastewater company, serving over 16 million customers. We are committed to building a better future for our customers, communities, people, and the planet. Thames Water offers meaningful career opportunities, flexible working arrangements, and excellent benefits. Join us to make a daily difference to millions of lives while helping protect water resources for future generations.

Experience
Experience in customer-facing roles with a focus on delivering quality service. Confidence working with data and interpreting written information. IT literate and comfortable using Microsoft Office applications.

About you
Strong communication, relationship-building, and negotiation skills across different stakeholders. Ability to work collaboratively with retailers, water companies, and internal teams. Motivated to support regulatory compliance and deliver excellent customer service.

Qualifications
No specific qualifications are stated as mandatory, but relevant experience and skills in customer service, data handling, and communication are essential.