Location
Hybrid - Hockford (STW), Hybrid - Oxford STW, Hybrid - Reading (STW), Hybrid - Swindon (STW)

Hours
Full Time - Hours not specified

Salary
£31,775 to £44,000 per annum, depending on skills and experience

About the Role
This is a hands-on, customer-facing role focused on protecting the environment and public health by monitoring and controlling trade effluent discharges into the public foul sewer. You will work closely with businesses and internal operational teams, carrying out site visits, assessments, and investigations that help reduce risk to Thames Water’s assets, our people, and the environment.

Key responsibilities include:
- Completing reassessments of existing trade effluent dischargers in line with the Urban Wastewater Directive, ensuring discharge consents are accurate and charges are fair.
- Visiting customer sites to gather information for process understanding, volumetric assessment, pollution prevention, health & safety, and billing purposes.
- Managing trade effluent customers within a defined catchment area to support sewage treatment works compliance, pollution reduction, and leakage targets.
- Carrying out Surface Water Pollution Risk Assessments (SWPRA) to ensure residual chemical levels entering the environment after sewage treatment remain within safe limits.
- Working alongside operational teams and responding to incidents involving trade effluent customers.

This hybrid-based role is located in the Thames Valley area, requiring regular customer visits and office attendance to support meetings and collaboration.

Thames Water is the UK’s largest water and wastewater company, serving over 16 million customers. Joining this team means contributing to a better future for customers, communities, people, and the planet. The role offers meaningful career opportunities, flexible working arrangements, and excellent benefits.

Experience
A background in laboratory chemistry, the water or wastewater industry, or a strong working knowledge of wastewater treatment and industrial processes is desirable. This knowledge will help you understand data, compliance requirements, and operational impacts.

About you
- A naturally analytical mindset with high levels of self-motivation, enabling effective workload management and adaptability to changing priorities.
- Confidence working in a physically demanding environment, including regular site and business visits, manual handling, and safe equipment handling.
- Ability to work effectively in a customer-facing role, building positive relationships while managing compliance and risk.
- A full driving licence and access to a suitable vehicle with space to carry PPE and essential equipment across the Thames Water catchment area.

Qualifications
No specific qualifications are stated as mandatory, but relevant experience and knowledge in related fields are advantageous.