Location
Hybrid working with travel across the Thames Water region as required. Base locations include Beckton (STW), Deephams (STW), and Riverside (STW). London-based hybrid role with regular customer visits and office attendance to support meetings and collaboration.

Hours
36 hours per week, Monday to Friday, 9am – 5pm.

Salary
£31,775 to £44,000 per annum, depending on skills and experience.

About the Role
This is a hands-on, customer-facing role focused on protecting the environment and public health by monitoring and controlling trade effluent discharges into the public foul sewer. You will work closely with businesses and internal operational teams, carrying out site visits, assessments, and investigations that help reduce risk to Thames Water’s assets, people, and the environment.

Key responsibilities include:
- Assessing Trade Effluent applications and issuing consents in line with statutory requirements.
- Managing trade effluent risks to protect people, assets, and the environment.
- Visiting customer premises to undertake reassessments, investigations, meetings, and sampling activities.
- Raising accurate Trade Effluent charges and identifying opportunities to maximise revenue recovery.
- Responding to customer and retailer enquiries while delivering excellent customer service.
- Maintaining accurate records and documentation to support compliance and future decision-making.
- Producing high-quality data, reports, and KPI information.
- Working closely with operational teams, Wholesale Market Services, and other stakeholders to resolve issues and support incidents.
- Ensuring compliance with relevant legislation, service level agreements, and market codes.

Thames Water is the UK’s largest water and wastewater company, serving over 16 million customers. This role offers the opportunity to make a meaningful impact on environmental protection and public health while working in a supportive and diverse environment. Benefits include 26 days holiday (increasing to 30 with length of service), a generous pension scheme, and a wide range of health and wellbeing perks.

Experience
- Experience working in a customer-facing environment and delivering excellent customer service.
- Knowledge of wastewater operations or the water industry.
- Strong communication, relationship-building, and stakeholder management skills.
- Ability to analyse, interpret, and communicate information from a variety of sources.
- Confident using Microsoft Office applications.
- A full UK driving licence and access to a suitable vehicle.

Additional beneficial skills (not essential):
- Regulatory or compliance experience.
- Understanding of industrial discharges and their impact on wastewater treatment operations.
- Chemistry knowledge or a scientific background.
- Experience using Salesforce or similar customer management systems.

About you
Excellent attention to detail with a logical and analytical approach to problem-solving. Ability to prioritise workloads and work to deadlines. Enthusiastic about working collaboratively with internal teams and external customers to protect the environment and public health.

Qualifications
No specific qualifications are stated as mandatory, but relevant experience and skills in wastewater, environmental science, or related fields are advantageous.