Location
Victoria Gate, Woking - office based 5 days per week

Hours
Full Time - 36 hours per week

Salary
£34,660 per annum

About the Role
We are excited to be hiring a Transport Officer (Local Bus Operations) to join our dedicated Local Bus Team. The team is passionate about improving bus services and enhancing public transport for Surrey residents. This role supports the proactive management of road closures and bus stop suspensions that impact local bus services, which provide vital access to employment, education, health, and essential shopping.

You will work closely with over 20 bus operators, Highways colleagues, utility companies, and TfL to ensure the best alternative diversion routes are chosen during road closures and that communication to residents, bus operators, and the travelling public is clear and effective.

Key responsibilities include liaising with multiple agencies, creating information notices for bus passengers, and ordering bus stop maintenance parts as needed. This venue-centric role requires full-time office attendance at Victoria Gate, Woking, with a focus on delivering a responsive service to bus operators and stakeholders.

Joining this team means contributing to Surrey’s Greener Futures Programme by supporting sustainable and attractive local bus services that help reduce carbon emissions and promote alternatives to private car use.

Our Offer to You
- 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (pro rated for part-time)
- Option to buy up to 10 additional days of annual leave
- Generous local government salary-related pension
- Up to 5 days of carer's leave and 2 paid volunteering days per year
- Paternity, adoption, and dependents leave
- Employee Assistance Programme (EAP) supporting health and wellbeing
- Access to a learning and development hub
- Wellbeing and lifestyle discounts including gym, travel, and shopping
- Opportunity to make a real difference to the lives of Surrey residents

About the Team
This friendly and supportive team works to secure the best value public transport for residents, placing buses at the heart of Surrey’s Transport Plan. The team facilitates a sustainable local bus network, supports the introduction of zero emission buses, and keeps the public informed of service changes.

Experience
Proven ability to work effectively as part of a dedicated team and in partnership with bus operators and a range of stakeholders. Experience in managing bus network operations and understanding the impacts of road closures on public transport is essential.
Good IT skills, proficiency in Microsoft Office, and experience with mapping tools. Experience using One.network is advantageous.

About you
Enthusiastic, proactive, and motivated team player with excellent interpersonal and organisational skills. Able to manage conflicting priorities and work under pressure to tight deadlines. Customer focused with confidence in maintaining positive working relationships with internal and external professionals.
Strong geographical knowledge of Surrey and its public transport networks is required.

Qualifications
No specific qualifications are mandated; however, relevant experience and skills as outlined above are essential. A positive attitude and commitment to supporting sustainable transport initiatives are highly valued.