Location
Banbury STW - OX16 4RZ, Witney - OX28 5JH or other sites on the Thames Water Estate.

Hours
Full Time - hours to be confirmed

Salary
Up to £35,000 per annum, depending on skills and experience.

About the Role
We’re looking for a Business Support Administrator to join Thames Water’s Operational Excellence Team permanently as part of the Waste & Bioresources team. This role provides comprehensive and flexible business and administrative support to Regional Operational Area Teams and others, helping them achieve daily operational and commercial objectives. You will play a central role in planning, organising, coordinating, and managing office systems, offering reliable support to Area and Performance Managers. The role involves working with discretion, handling stakeholders effectively, and contributing to improved processes, efficiencies, and revenue and cost optimisation. You’ll work flexibly across the operational area, providing support wherever needed to maintain strong service delivery and excellent customer service.

Key Responsibilities
Maintain, monitor, and verify data, records and information obtained from various sources including quality systems in support of business and company requirements. Ensure the staff resource management system is accurate and up to date. Respond to enquiries internally and externally, arrange meetings and manage general customer liaison. Manage the corporate procurement system for the area including raising and tracking orders. Report on financial spend. Provide administrative and general office support to the operational team. Maintain and update relevant corporate IT systems.

Benefits
Annual leave starting at 24 days per year, increasing to 28 with length of service (plus bank holidays). Performance-related pay linked to company targets. Generous pension scheme through AON. Generous paternity leave including 4 weeks paid and optional 2 weeks unpaid. Enhanced maternity leave with 26 weeks full pay and 13 weeks half pay. Access to a wide range of health and wellbeing benefits including annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers, and life assurance. Flexible working arrangements and meaningful career opportunities within a diverse and inclusive environment.

About Thames Water
We are the UK’s largest water and wastewater company, serving over 16 million customers. We are committed to building a better future for our customers, communities, people, and the planet. Working at Thames Water means making a real difference every day, with support for your career development and wellbeing. Join us to help protect the world’s water for future generations and be part of a team dedicated to delivering excellent service and sustainable solutions.

Experience
Experience using financial management and/or ordering systems is essential. Proven ability to manage data and records accurately. Experience in customer service and handling sensitive or challenging situations.

About you
Excellent verbal and written communication skills. Strong customer service focus. Team player with a flexible approach to work and ability to meet deadlines. Reliable with a flexible problem-solving attitude. Capable of prioritising and organising workload effectively. Good working knowledge of Office 365 products including SharePoint, Outlook, Word, and Excel.

Qualifications
A full UK driving licence is required. No specific formal qualifications are stated but relevant administrative or business support experience is advantageous.