Location
Hybrid - Kemble Court, Reading, RG2 6AD (1 day a week in the office, plus 2 team days a month)

Hours
36 hours per week, typically 8:00–4:00 or 9:00–5:00

Salary
£52,480 to £59,000 per annum depending on skills and experience

About the Role
We’re looking for someone who’s passionate about turning data into action. In this role, you’ll lead a small, dedicated team to balance demand, optimise resourcing, and deliver valuable capacity-based insights across our operational areas. You’ll play a key part in ensuring that our field and office teams have the right resources at the right time, helping Thames Water deliver essential services smoothly and efficiently.

What you’ll be doing as a Capacity Planning Manager:
- Leading and coaching a team of Demand and Capacity Analysts, supporting their development and performance
- Building strong relationships with operational teams across Water Production, Wastewater Treatment, and Pumping
- Producing demand and capacity forecasts, and using your insights to shape business strategy and improve performance
- Acting as a bridge between operational teams and data & insight colleagues, ensuring we use data to drive decision-making
- Reviewing and improving processes to identify smarter, more efficient ways of working
- Working as a product owner to develop and enhance reporting tools that support demand and capacity planning

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family.

Why choose us?
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Experience
- Leading, coaching and managing a team, including performance management, team strategy and supporting career progression
- Working in a similar role focused on business improvement through data, with a good understanding of capacity planning levers and metrics
- Strong analytical and problem-solving skills, with experience in capacity or resource planning
- Confidence working with and influencing senior stakeholders
- Solid technical skills in Excel or Power BI (SQL experience would be a plus)
- A background in operational planning, scheduling or field management is an advantage

About you
Strong operational and data experience, with a passion for turning data into actionable insights. You may not yet have formal managerial experience but are eager to develop in this area. You are confident influencing stakeholders and enjoy working collaboratively across teams.

Qualifications
A degree in an analytical field such as Science, Maths, or Geography is desirable but not essential.