Location
Hybrid role based out of Kemble Court, Reading.

Hours
36 hours Monday to Friday.

Salary
Competitive salary from £55,800 per annum depending on skills and experience.

About the Role
The Continuous Improvement Implementation Lead helps drive improvements across the whole of the Operational Service Control Centre (OSCC), ensuring initiatives enhance performance, service, quality, and customer experience. This role focuses on identifying opportunities, leading change, and delivering real, lasting improvements. Working closely with operational teams, stakeholders, and leaders, you will analyze current processes, identify areas for improvement, and implement solutions that embed continuous improvement into the culture.

You will lead improvement initiatives supporting OSCC, regulatory, customer, and environmental performance. Responsibilities include maintaining risk logs, controls, and escalations, keeping stakeholders informed throughout project lifecycles, and following the internal Gate framework to manage projects consistently. You will agree ways of working with stakeholders, including risk logs, maps, and implementation plans. Using data and insight, you will validate issues, identify solutions, and deliver benefits. Additionally, you will act as a Continuous Improvement and business change subject matter expert, supporting colleagues with improvement projects.

This is a secondment contract for between 12 and 18 months.

Experience
- Confidence using Continuous Improvement and change management approaches to successfully implement projects.
- Project management experience or knowledge with good business awareness.
- Ability to build relationships, work with diverse teams, and influence stakeholders.
- Good analytical and organisational skills.
- Confidence using Microsoft Office software.

About you
- A clear understanding of customer needs and priorities.
- Collaborative and proactive with a passion for driving positive change.
- Adaptable and able to work effectively in a hybrid working environment.

Qualifications
- Additional skills and experiences that would be advantageous include:
- Experience in the Water or Utilities sector.
- Knowledge of Lean Six Sigma, DMAIC, PRINCE2 or equivalent methodologies.
- Understanding of data analytics.