Location
Lossiemouth WWTW, Oakenhead Wood, Inchbroom Road, Lossiemouth, IV31 6HQ

Hours
40 hours per week

Salary
£26,800 per annum plus Veolia benefits

About the Role
When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. Whether you’re looking to overhaul the industry, or just do a good day’s work, everyone at Veolia helps work alongside communities, look after the environment, and contribute to an inclusive culture.

As a Contract Controller, you will deliver exceptional customer service as the primary point of contact for ad-hoc requests and customer interactions, providing high-quality advice to key clients both face-to-face and virtually. You will act as a liaison between operations teams, customers, and the business to facilitate communication regarding service delivery, administrative functions, and contract requirements.

Your responsibilities will include managing administrative and contract functions such as raising purchase orders, administrating invoicing, processing bookings, and handling queries with internal and external service providers. You will support the Operations team with flexible, short-notice assistance to liaise between site teams, customers, and external service providers using both client and Veolia systems.

Additionally, you will prepare financial and operational reporting by supporting month-end processes, managing purchasing and invoicing, and reporting monthly data to Operations managers and contract holders. Demonstrating adaptability, you will remain responsive to changing customer demands, reduce waste, prepare for system changes, and ensure procedures are followed effectively.

Veolia offers 25 days of annual leave plus bank holidays, access to a company pension scheme, free physiotherapy and 24/7 GP service, discounts on groceries and well-known retailers, and access to resources supporting physical, mental, and financial health. Ongoing training and development opportunities are provided to help you reach your full potential.

Experience
Proficiency in Microsoft Office (particularly Excel) and Google document systems with excellent attention to detail. Experience in industry administration is desirable, including the ability to identify trends, efficiencies, and optimisation opportunities.

About you
Strong communication skills with the ability to build and maintain effective relationships with internal and external customers. Excellent planning, coordination, and organisational skills with a strong awareness of deadlines and the ability to prioritise effectively. A problem-solving mindset with initiative and experience working to tight deadlines in a fast-paced environment.

Qualifications
Not specifically stated, but proficiency in relevant software and administrative experience are important.