Location
Four Ashes, Wolverhampton, West Midlands, WV10 7DG

Hours
40 hours per week

Salary
£30,000 per annum plus Veolia benefits

About the Role
As a DESA Contract Coordinator at Veolia, you will play a key role in driving innovative solutions to create a more sustainable future. You will build and maintain strong, respectful relationships with internal stakeholders and external customers to ensure service delivery meets contractual KPIs. Your responsibilities will include responding promptly to customer requests, resolving issues efficiently to optimise contract revenue and margin, and producing clear, accurate reports on contract work completed. You will support DESA customers by ensuring services are delivered according to their requirements while identifying opportunities for growth through new services and customers. Additionally, you will help Veolia maintain a competitive, high-quality service offering, promote waste hierarchy improvements, minimise the environmental impact of haulage, and ensure tasks are allocated and tracked to completion in a timely manner. Veolia offers 25 days of annual leave plus bank holidays, access to a company pension scheme, discounts on a wide range of retailers, and comprehensive support for your physical, mental, and financial health, including 24-hour virtual GP access. You will also benefit from ongoing training and development opportunities and one paid day per year to volunteer and support your community.

Experience
Experience working in a customer-focused environment is essential. Knowledge of the waste industry is desirable but not mandatory.

About you
You will have strong organisational and planning skills, confident written and verbal communication abilities, and a proactive approach to problem-solving. You should be motivated to contribute to a sustainable future and work collaboratively within a diverse and inclusive culture.

Qualifications
Education to A Level (or equivalent) standard is required.