Location
Clearwater Court, Reading RG1 8DB - Hybrid

Hours
36 hours a week across four working days plus one off-the-job training day

Salary
£22,500 per annum

About the Role
Kick-start your Data Analysis career with Thames Water, the UK’s largest water and wastewater provider. As a Data Analyst Apprentice, you will gain hands-on experience delivering accurate reporting, analysis, and insights that support decision-making across Customer Service, Financial Customer Care, Wholesale, and wider business teams. Your work will contribute to services that millions rely on daily.

Key responsibilities include:
- Providing operational data exploration and interpretation to support business needs
- Delivering information that helps colleagues and managers understand and resolve operational problems
- Producing daily reporting and analysis to monitor performance and trends
- Supporting conversations and decision-making by presenting data-focused insights
- Ensuring reporting processes run smoothly so stakeholders receive timely and accurate reports
- Creating and maintaining consolidated reports across multiple business areas
- Assisting in preparing insights from data analysis to identify skills gaps or broken processes and procedures
- Collaborating with managers and departments to capture data effectively for both regular and ad-hoc reporting needs

Training and Qualification
You will study with Firebrand, one of the UK’s leading data analyst training providers. Training includes a blend of virtual learning and periodic residential block release at their dedicated training centre in Bedford, with accommodation provided.

Qualification: Data Analyst Level 4 Standard (EPAO - CABWI)
Duration: Permanent contract with a 16–24-month structured programme

About Thames Water
We are the UK’s largest water and wastewater company, serving over 16 million customers. We are committed to building a better future for our customers, communities, people, and the planet. Working at Thames Water means meaningful career opportunities, flexible working arrangements, and excellent benefits. Join us to make a daily difference while helping protect the world’s water for future generations.

Why Choose Us?
We are committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and provide support throughout the recruitment process. As part of Team Thames, you may also have the opportunity to support customers on the frontline as an ambassador, with full training provided.

Experience
No prior experience required. Enthusiasm and a passion for learning are essential.

About you
- Strong attention to detail and accuracy
- Works well in a team but confident working independently
- Passionate about learning and aligned with Thames Water’s goals for the future

Qualifications
- GCSE Maths and English (grade 9-4 / A-C)
- 3 A-Levels grade A-C or a Level 3 qualification in a related subject (Apprenticeship/BTEC)