Location
Dronfield

Hours
Full Time, Permanent

Salary
£28,000 to £36,000 per annum depending on experience

About the Role
As a Heat Pump Engineer at IMS, you will be responsible for the installation and commissioning of heat pump and emitter systems, ensuring high quality and optimal performance. You will manage projects efficiently, delivering timely execution and seamless client handovers with zero callbacks. Your role includes performing service and maintenance tasks, troubleshooting electrical and plumbing issues, and maintaining clear communication with project coordinators. You will adhere to health and safety requirements and complete all necessary documentation, contributing to a positive team environment and upholding IMS's standards.

IMS is a family-oriented business with offices in Perth and Sheffield, specialising in the design, installation, commissioning, service, and maintenance of Heat Pumps, Battery, and Solar systems. In 2024, IMS joined Hometree Group, a leading UK energy services company, strengthening its position in the renewable energy sector and expanding nationwide service capabilities. Join us to work with an experienced, close-knit team and be part of a pioneering renewable energy business with a warm and inclusive atmosphere.

Key Responsibilities
- Perform installation and maintenance of underfloor heating, radiator installations, pipework, and heat pump services following method statements and standards
- Conduct routine maintenance and inspections to ensure system performance and longevity
- Troubleshoot basic heat pump system issues and recommend repairs or enhancements
- Maintain detailed records of service work and inspections
- Follow safety protocols and industry regulations to ensure a safe working environment
- Deliver excellent customer service by effectively communicating with clients and addressing concerns
- Manage projects by planning and coordinating activities to meet milestones and deadlines
- Conduct fault finding and repairs for electrical and plumbing issues related to heat pump systems
- Achieve successful set-to-run client handovers with zero callbacks
- Collaborate with project coordinators to align timescales and ensure timely procurement of parts
- Maintain clear communication throughout the project lifecycle
- Manage health and safety compliance diligently and promote a culture of safety within the team

Experience
- Previous experience installing heat pump heating systems in domestic properties
- Strong problem-solving skills and attention to detail
- Ability to work effectively in a team environment
- Commitment to safe working practices

About you
- Enthusiastic with a positive mental attitude
- Patient, flexible, and proactive approach to work
- Excellent communication and customer service skills

Qualifications
- Minimum Level 2 Plumbing, Heating or Heat Pump qualification from a recognised awarding body (e.g. City & Guilds, SVQ)
- Completion of Heat Pump manufacturer installation courses
- National Certification for Unvented Hot Water Systems: G3 qualification or proven experience
- Water Regulations WRAS qualifications
- CSCS card or equivalent health and safety qualification
- BPEC (or equivalent) GSHP or ASHP qualification (desirable)
- Low Temperature Heating Systems qualification (desirable)
- Part P certification (desirable)
- F-Gas Certification
- Relevant training in refrigeration systems and safe refrigerant handling
- Gas Safety Registration if applicable (e.g. Gas Safe Register)