Location
Hybrid - Clearwater Court, Reading (STW) - RG2 0RP

Hours
36 hours per week, Monday to Friday

Salary
Up to £95,000 per annum, depending on experience, plus £5,800 Car Allowance

About the Role
As a Digital Programme Manager at Thames Water, you will lead the delivery of significant digital and business change programmes across a complex organisational and technology environment. Working closely with senior business stakeholders, Digital leadership, engineering teams, product teams, suppliers, and delivery partners, you will ensure programmes are effectively planned, governed, and delivered to achieve strategic business outcomes.

This role contributes to Thames Water’s digital transformation objectives by defining programme scope, benefits, budgets, delivery plans, and governance structures that enable impactful change for customers, communities, and the environment. You will provide strong leadership across multidisciplinary teams, manage complex dependencies and risks, and ensure programmes are delivered to agreed standards of time, quality, cost, and business value.

Key responsibilities include leading and managing delivery of digital and business change programmes or portfolios, defining and baselining programme scope, budgets, milestones, resources, dependencies, and business outcomes. You will establish and manage governance structures covering cost, schedule, resources, risks, issues, and decision-making, coordinate internal and external resources, and manage programme budgets of up to £10m per annum.

You will also oversee commercial and procurement activities, manage supplier relationships, identify and forecast resource requirements, and provide clear and timely reporting to senior leadership. Building and maintaining strong relationships with business and technology stakeholders to ensure effective communication and alignment throughout programme delivery is essential.

Thames Water offers a competitive salary, generous pension scheme, performance-related pay, 26 days annual leave (increasing to 30 with length of service), and a wide range of benefits supporting health, wellbeing, and financial security.

Experience
- Delivering complex Cyber Security programmes or major projects within large enterprise environments
- Strong understanding of cyber risk management and ability to translate technical risks into business impacts
- Experience working with Cyber Security teams across Identity & Access Management, Infrastructure Security, Security Operations, Vulnerability Management, and Data Protection
- Knowledge of cyber frameworks and standards such as NIS Regulations, CAF, CIS Controls, ISO 27001, and NIST Cybersecurity Framework
- Managing cyber transformation initiatives involving multiple technology and business stakeholders
- Overseeing programmes with regulatory, compliance, and operational resilience requirements
- Managing third-party suppliers and security partners to deliver cyber outcomes and remediation
- Strong governance, audit, and assurance process experience including managing audit actions
- Strong cyber stakeholder management skills

Technical Experience and Skills
- Strong understanding of Digital and IT programme delivery within complex enterprise environments
- Experience with Agile, Product Management, Waterfall, or hybrid delivery methodologies
- Practical experience in programme governance, RAID management, dependency management, change control, and delivery assurance
- Coordinating technology solution assessments and working with architecture, engineering, security, operations, and product teams
- Financial management of Digital and technology programmes including budgets, forecasts, and reporting
- Managing third-party technology suppliers across programme lifecycles
- Understanding commercial and procurement processes including RFI, RFQ, contract negotiation, and supplier performance management
- Working with Digital PMO and Finance functions to ensure effective governance and financial control
- Managing complex programme dependencies across business, technology, operational, and supplier environments
- Developing delivery capability through coaching, mentoring, recruitment, insourcing, and skills development

Desirable Qualifications and Experience
- Experience in utilities, public sector, regulated industries, or other complex operational environments
- Degree qualified in Information Technology, Digital, Business, or related discipline, or equivalent professional experience
- Experience delivering large-scale Cyber transformation programmes within complex or regulated organisations
- Experience working within matrix organisations involving multiple business and technology functions
- Experience managing Cyber programmes involving significant organisational, technology, and business change

Desirable Technical Skills and Qualifications
- PRINCE2 Practitioner or equivalent programme/project management qualification
- Strong understanding of modern Digital and technology delivery practices and transformation approaches