Location
Reading

Hours
Full Time (hours not specified)

Salary
£46,565 - £52,750 per annum, depending on experience

About the Role
This is an exciting opportunity to contribute to Thames Water’s mitigation of enforcement risk arising from water discharge non-compliance against environmental permits and/or pollution incidents. You will be part of a team responding to the Environment Agency (EA) across various communication mediums. This high-profile role involves close collaboration with our legal team and the EA, providing exposure across the business at all levels and the chance to contribute to the company’s wider environmental function.

The primary focus will be to respond to EA informal requests for information within agreed deadlines via written correspondence. You will work closely with multiple stakeholders across the business to gather relevant information and provide assurance by assessing whether mitigation actions to reduce recurrence risk are robust enough to satisfy the EA. You will also interrogate the initial information request to verify its factual accuracy and clarify facts as part of your prepared written responses.

The team’s objective is to mitigate any enforcement action potentially taken by the regulator due to pollution incidents or non-compliance. You may also have the opportunity to contribute to the wider information and enforcement risk functions within the team.

Benefits
Competitive salary with performance-related pay linked to company targets
26 days annual leave, increasing to 30 with length of service (plus bank holidays)
Generous pension scheme through AON
Personal medical assessments available annually
Access to a wide range of health, well-being, and financial benefits including physiotherapy, counselling, Cycle to Work schemes, shopping vouchers, and life assurance
Flexible working arrangements and meaningful career opportunities
Supportive and inclusive working environment

About Thames Water
We are the UK’s largest water and wastewater company, serving over 16 million customers. We are committed to building a better future for our customers, communities, people, and the planet. Thames Water offers a unique, rewarding, and diverse workplace where you can make a real difference every day. Join us to help protect the world of water for future generations and be part of a team dedicated to making a positive impact.

Experience
- Ability to project manage and work under own initiative, prioritising workload effectively to meet individual and team deadlines
- Confidence and ability to communicate with multiple internal and external stakeholders across various communication mediums
- Ability to produce reports, incident reviews, interpret data, and communicate findings both verbally and in writing
- Experience managing and interpreting large and diverse data sets (quantitative and qualitative)
- Good understanding of Microsoft Office Suite and SharePoint
- Ability to understand the Environment Agency’s Common Incident Classification Scheme (CICS), Water Industry Regulation Incidents (WIRI), Compliance Classification Scheme (CCS), and National Compliance Assessment Database (NCAD)

About you
- Excellent interpersonal and organisational skills
- Strong professional writing, proofreading, and document management capabilities
- Ability to travel to sites across the Thames Water area for site visits, training, and team activities as required
- Commitment to delivering high-quality work and supporting team objectives

Qualifications
- Degree or equivalent qualification required

Desirable
- Relevant experience in an operational, technical, or regulatory role within wastewater and/or clean water processes
- Previous experience working with legal privilege
- Experience with Environmental and Water Industry Legislation and Regulation
- Experience contributing to regulatory assurance, incident review, enforcement-risk management, or process improvement
- Experience using approved AI-enabled tools for drafting, proofreading, data analysis, or process improvement with appropriate verification
- Skilled in advanced Excel techniques for analysing, reconciling, or presenting regulatory information
- Driving license and access to own car advantageous