Location
Marsh Road Depot, 4/7 Marsh Road, Brent, London, HA0 1ES

Hours
40 hours per week, Monday to Friday, 8:00am - 5:00pm

Salary
£40,491 per annum

About the Role
At Veolia, we see the world as a place full of opportunities to help it take better care of its resources and become a better place for everyone. We are looking for a committed Service Delivery Manager to join our Collections team and help bring our ambition of Ecological Transformation to life. You will organise resources including people, vehicles, and equipment to prioritise the well-being of our people and service to customers and communities. Your responsibilities will include ensuring training and competency checks are in place, monitoring operational performance, resolving complaints, and driving a first-time collection culture while meeting all contractual KPI's. You will lead people and assets to exceed service expectations, develop strong relationships with client officers and residents, and ensure operations comply with Veolia Minimum Requirements and improvement plans. Additionally, you will investigate safety incidents, underperformance, and disciplinary matters to maintain a safe and efficient working environment.

What We Offer
25 days of annual leave
Access to our company pension scheme
Discounts on groceries and well-known retailers
Resources to support your physical, mental, and financial health
One paid day leave annually to volunteer and support your community
Ongoing training and development opportunities to help you reach your full potential

Experience
- Proven experience working as part of a team with strong communication and leadership skills
- Experience in a similar operational environment is essential
- Knowledge of environmental regulations, waste handling, disposal, and recycling processes
- Understanding of Health & Safety protocols and compliance requirements
- Excellent project management, organizational skills, and attention to detail

About You
- Strong leadership qualities with the ability to motivate and manage teams effectively
- Excellent problem-solving skills and ability to handle operational challenges
- Committed to delivering excellent customer service and building trust with clients and communities
- Strong record-keeping abilities and attention to detail

Qualifications
- Valid full UK driving licence (essential)
- IT skills relevant to the role
- Desirable: HGV Driving Licence, IOSH training, experience in waste management operations