Location
Hybrid working with base locations at Kemble Court, Reading; Kidlington; and Speen (WTW).

Hours
Flexible hybrid working pattern.

Salary
£34,820 to £40,000 per annum, depending on skills and experience.

About the Role
Join our System Optimisation team at Thames Water and help keep clean water flowing to millions of customers. You will work closely with engineers and operational teams to tackle network challenges, improve performance, and minimise disruption to customers. Your responsibilities will include investigating water pressure issues, customer complaints, and network alerts to find practical solutions. You will monitor network performance and analyse data to identify issues and opportunities for improvement. Managing District Metered Area and District Meter availability, you will support action plans to meet performance targets. Additionally, you will assist engineers with network improvement projects, maintenance activities, and planned works. You will help coordinate responses to unexpected network incidents, minimising disruption and protecting water quality. Supporting risk assessments for activities affecting the clean water network will also be part of your role. This position offers a meaningful opportunity to contribute to the smooth running of a vital water network that serves millions.

Benefits
26 days holiday per year, increasing to 30 with length of service (plus bank holidays). Performance-related pay plan linked directly to company performance measures and targets. Generous pension scheme through AON. Access to a wide range of benefits supporting health, wellbeing, and finances, including annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers, and life assurance.

About Thames Water
We are the UK’s largest water and wastewater company, serving over 16 million customers. We are committed to building a better future for our customers, communities, people, and the planet. Thames Water offers a unique, rewarding, and diverse workplace with meaningful career opportunities, flexible working arrangements, and excellent benefits. Join us to make a daily difference to millions of lives while helping protect water resources for future generations.

Experience
An awareness of hydraulic principles and transferable skills relevant to the water industry are essential. Experience using Geographic Information Systems (GIS) mapping software and familiarity with data handling and analysis would be advantageous.

About you
You should have the ability to communicate clearly and work confidently with different teams and stakeholders. An organised and practical approach to managing priorities and solving problems is important. A proactive attitude and willingness to support emergency responses and network improvement projects are key to success in this role.

Qualifications
While specific qualifications are not detailed, relevant skills and experience in hydraulic principles, data analysis, and GIS will support your application. A commitment to learning and development within the water industry is highly valued.