Location
Warrington - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, WA5 3LP

Hours
Full Time - Permanent, Hybrid working arrangement

Salary
Competitive, negotiable

About the Role
United Utilities (UU) is committed to delivering great water for a stronger, greener, and healthier North West of England. As a Wastewater Framework Contracts Manager, you will be the key interface between UU Wastewater operations and the primary contract Partners working on our network. You will manage core Wastewater Partners on the Network Maintenance Service (NMS) framework to ensure operational needs are met, contracts KPIs and SLAs are delivered, and value for money service is provided to customers. Your role will involve leading, managing, and intervening on behalf of contract Partners to support operational delivery, providing subject matter expertise on contractual KPIs and SLAs, and assuring internal UU processes and expectations are met. You will monitor commercial cost and revenue dynamics with commercial colleagues to ensure financial incentives operate as intended and contribute directly to operational performance.

You will lead the strategic direction of contracts by identifying service improvement opportunities, designing lean processes, and embedding a company-wide Core Wastewater vision and strategy aligned with regulatory goals. You will ensure clear accountabilities for Partner-facing processes by collaborating with leadership to define roles and responsibilities, foster teamwork, and drive understanding of team contributions. Key responsibilities include managing job promotion, work scheduling, work bank and fluidity management, cost models, and operational success criteria.

As a senior relationship manager, you will handle escalations, incidents, performance assurance, Partner resourcing, and medium-term programme management. You will curate and track key performance metrics related to health and safety, streetworks, workbank, completion, dwell, and cycle time dynamics to manage competing demands, drive contractual compliance, and improve commercial performance. You will identify commercial and operational efficiency opportunities to reduce costs, eliminate duplication, and ensure cost-effective operations. Customer contact management will focus on meeting SLAs and regulatory requirements, minimizing service failures, and driving continuous improvement through root cause analysis and best practices. You will ensure compliance with Health and Safety frameworks, review and improve systems to meet internal KPIs, and promote knowledge sharing to embed best practices and thought leadership across internal and external networks.

Benefits
A generous annual leave package starting at 26 days, increasing to 30 days after four years of service (one day per year increase), plus 8 bank holidays
A competitive pension scheme with up to 14% employer contribution (21% combined) and life cover
Up to 20% performance-related bonus scheme and recognition awards for outstanding achievements
£5000 annual cash car allowance
Comprehensive healthcare plan through company-funded scheme
MyGymDiscounts offering up to 25% off gym memberships and digital fitness subscriptions
Best Doctors service
Salary Finance and Wealth at Work courses
Deals and discounts
EVolve Car Scheme
Employee Assistance Plan and mental health first aiders
ShareBuy scheme
MORE Choices flexible benefits
Enhanced parental leave schemes

Experience
Proven experience managing outsourced service and engineering contracts, preferably within utilities or related sectors. Strong understanding of services, contracts, end-to-end processes, and contract management. Experience working across internal stakeholders to manage competing demands and create commercial clarity for outsourced delivery. Comfortable operating at Director and Managing Director level, leading performance review processes and driving improvement. Demonstrated passion for service excellence, customer experience, and satisfaction through effective communication, presentation, and influencing skills.

About you
Strategic thinker with the ability to balance long-term planning and adapt to changing circumstances. Strong decision-making and resource allocation skills. A champion of change and innovation, identifying improvement opportunities and driving efficiencies. Committed to fostering an environment that encourages learning and development for all team members.

Qualifications
Bachelor’s Degree or equivalent professional qualification is desirable.