Location
Exeter, EX2 8RF

Hours
Monday to Friday, 40 hours per week

Salary
£27,000 per annum, plus annual salary review (up to 3%) and Veolia benefits

About the Role
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. We’re looking for someone committed to pushing for genuine change and bringing our ambition of Ecological Transformation to life. At Veolia, everyone helps work alongside communities, look after the environment, and contribute to an inclusive culture.

What you'll be doing:
- Liaise with relevant individuals to ensure customer queries are resolved and escalate when required to Management
- Drive and promote a culture of high performance and excellence in line with our organisational values
- Ensure all safety concerns and near misses are logged on our Health and Safety Management System and closed off within agreed timescales, providing appropriate feedback
- Adhere to all Veolia policies, processes and procedures
- Enter personnel details including payroll into systems correctly and within time limits
- Raise Purchase Orders for approved goods and liaise with suppliers to ensure delivery timescales are met
- Process supplier invoices to ensure payment terms are met
- Administer purchase orders, disposal invoices, subcontracted collections and associated invoices
- Control paperwork daily including monthly rebate reporting to customers
- Ensure telephones are answered within regional expectations
- Run and send reports as required to customers, including Regional and high value accounts (£7K or above)
- Proactively inform customers of any operational delays impacting their service and confirm alternative collection dates and times
- Check Customer Relationship Management system for queries and respond appropriately
- Work closely with Regional and National Account Managers, CET and Sales Team to maintain and foster good customer relations

What we can offer you:
- 25 days of annual leave
- Access to company pension scheme
- Discounts on groceries and well-known retailers
- Resources to support physical, mental and financial health
- One paid day leave annually to volunteer and support your community
- Ongoing training and development opportunities
- Employee financial wellbeing support including early access to earned pay, savings, budgeting, financial coaching and rewards

Experience
Administrative and systems proficiency including Workday, ECHO and Gmail. Experience in Waste Management or a similar regulated industry is desirable.

About you
Strong customer service and communication skills. Ability to comply with processes and adhere to company policies. Detail-oriented with good data entry skills and a proactive approach to resolving queries.

Qualifications
No specific qualifications required, but a commitment to Veolia’s values and willingness to learn and develop within the role are essential.