Location
Stratford-upon-Avon with dual location / hybrid working options

Hours
Full Time

Salary
£36,000 per annum

About the Role
As the UK’s leading provider of environmental compliance, Valpak is committed to working towards a profitable, sustainable, waste-free world. Partnering with over 400 customers globally, we deliver expert local knowledge and data-driven solutions to meet complex environmental regulatory challenges.

We are seeking a highly motivated and results-driven Customer Onboarding Consultant to manage the onboarding process for all data management services including Packaging, WEEE, Batteries, and Plastic Tax. You will ensure clients are efficiently and accurately onboarded into EPIC, providing an excellent customer experience with a focus on UK regulations and services.

The role requires strong technical knowledge of Valpak’s data processes and close collaboration with Account Managers. Responsibilities include communicating with accounts to gather necessary data, setting up data tools and DSF rules, completing EPIC processes, and handing over submissions to Account Managers once overseas compliance schemes are set up.

Key Accountabilities
- Complete onboarding within agreed timeframes and to a high level of accuracy to maximise recognisable revenue
- Develop and continually improve standard onboarding processes for EPIC
- Review contracts to ensure agreed scope of work is met
- Deliver excellent customer service by working closely with Account Managers and maintaining strong client relationships
- Communicate data requirements effectively to ensure high-quality data collection
- Accurately complete late submissions for Packaging and Plastic Tax using EPIC
- Collate all required environmental data, including weights information
- Provide useful data insights to support accounts in the verification process
- Collaborate internally with the Admin team on data progress for registrations
- Provide thorough data handover and methodologies to Account Managers post-onboarding
- Support the sales process as required

Experience
Ideally at least one year of experience in a data management role with a strong understanding of EPIC processes.

About you
- Excellent planning and organisational skills
- Effective communication skills
- Analytical and goal-oriented mindset
- Self-motivated and proactive

Qualifications
Minimum: Educated to at least A level standard or equivalent.
Desirable: Educated to degree level or equivalent with previous operational data experience.

Benefits
- Dual Location / Hybrid worker status
- Participation in annual Incentive Plan (VIP) with up to 10% bonus
- 25 days annual leave plus bank holidays, volunteering day and birthday off
- Option to buy and sell up to 9 days annual leave
- Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership
- Automatic inclusion in Life Assurance, Critical Illness and Disability Income Protection schemes
- Pension scheme with up to 8% employer contribution
- Access to reward and discount platform
- Wellbeing initiatives