Location
Stratford-upon-Avon

Hours
Full Time (hours not specified)

Salary
£28,000 per annum

About the Role
As the UK’s leading provider of environmental compliance, Valpak is committed to working towards a profitable, sustainable, waste-free world. Supporting over 400 customers globally, Valpak contributes to Reconomy’s mission through Comply Loop, solving complex environmental regulatory challenges using data, expert local knowledge, and leadership to drive business accountability worldwide.

The EPR Customer Representative role is customer focused with some data elements. You will support a portfolio of key customers as their primary point of contact, working collaboratively with the EPR Data Consultant to ensure timely and accurate submissions. Your responsibilities include maximising customer value, proactively addressing issues, understanding and meeting customer goals, and leading upselling opportunities.

This role requires a highly motivated, proactive individual who thrives on delivering customer service excellence, sustaining long-term relationships, and contributing to service development based on customer feedback.

Key Accountabilities
- Manage a portfolio of accounts covering all Producer Responsibility legislation (Packaging, EPR, Plastic Packaging Tax, WEEE, and Batteries) across a multi-tiered service offering
- Communicate effectively with EPR Data Consultants to ensure customers’ critical paths are created, shared, and adhered to
- Share progress, customer queries, and expectations with the Data Insights Analyst
- Work in partnership with the EPR Data Consultant to ensure all submissions are planned and delivered before deadlines
- Ensure data submitted complies with legal requirements and regulations
- Attend and lead audits of client data collection methods and submissions
- Provide bespoke training and support to customers
- Maintain up-to-date knowledge of the industry, policy updates, and service developments
- Build and maintain strong working relationships with customers
- Facilitate free flow communication between Valpak and customers
- Share insights between customers and Data Insight Analysts
- Lead customer meetings and represent Valpak at audits and events
- Identify customer needs and collaborate with operations to innovate and enhance services
- Use comprehensive knowledge of Valpak services to generate cross-selling and upselling opportunities

Experience
- Customer service experience preferred but not explicitly required
- Experience managing multiple accounts or working in a customer-focused role is advantageous

About you
- Highly motivated and proactive with a customer-centric approach
- Excellent written and verbal communication skills
- Ability to quickly absorb and manage large quantities of technical information
- Highly IT literate, especially with Microsoft Office suite
- Solution-oriented problem solver with a collaborative working style
- Excellent planning, scheduling, and organisational skills

Qualifications
- Full, clean UK driving licence required
- Minimum: Educated to at least A level standard or equivalent
- Desirable: Educated to degree level or equivalent